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Blue screen of Death

Discussion in 'Windows XP' started by Camaro, Jul 15, 2007.

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  1. Camaro

    Camaro Thread Starter

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    Hey everyone
    i have exhausted everything i can think of
    i have the blue screen of death and have run lots of virus scans with multiple virus scanners but nothing has prevailed
    The reason i have this is because i accidentally unplugged it during startup.
    i did a system restore to the day before i got the blue screen but it still kept popping up.
    I would reformat the system but i have no windows XP disc
    i have heard that dells can reformat without the disc (have no idea just know u press certain key combinations)
    if you know what i should do please help me
    and also i was thinking of doing a system restore to the day i installed windows xp
    but i dont know if that would work or not.


    thanks in advance

    EDIT--- by the way im able to still use the computer but i am in safemode so yea it sucks
     
  2. Frank4d

    Frank4d Retired Trusted Advisor

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    Look in C:\Windows\Minidump for files with a DMP extension. ZIP some recent ones and post here as an attachment. The dump files can be anaylyzed to help find the problem.
     
  3. Camaro

    Camaro Thread Starter

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    ok here
     

    Attached Files:

  4. Frank4d

    Frank4d Retired Trusted Advisor

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    It is difficult to do without experience, I was hoping you would zip the files and post them here.

    But if you want to give it a try on your own, I use a utility named "Debugwiz" available here: http://www.windowsbbs.com/showthread.php?p=175971

    You need to download and install the debug tools from Microsoft and the debugwiz utility, both described in the website post. Run debugwiz and locate the DMP file you want it to run the debug tool on..
     
  5. Camaro

    Camaro Thread Starter

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    nvm i didnt read all of your post i posted the files for you
    please analyse them i sure as hell cant
     
  6. Frank4d

    Frank4d Retired Trusted Advisor

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    Those are from December 2006 and February this year. Do you have anything more recent? (also check your PC clock and make sure it shows the correct date).
     
  7. Camaro

    Camaro Thread Starter

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    well ive been running in safemode since december maybe thats it?december is when it started getting blue screen
     
  8. Frank4d

    Frank4d Retired Trusted Advisor

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    Both errors are in NETFLTDI.SYS which is a part of Panda Internet Security.

    If you are having BSOD problems for this long I would uninstall it and then try reinstalling. Or use other antivirus\antispyware\firewall products such as AVG Free and Zonealarm.
    +++++++++++++
    December 13 error:
    BugCheck 1000000A, {166, 2, 0, 804e5433}
    Unable to load image NETFLTDI.SYS, Win32 error 2
    IMAGE_NAME: NETFLTDI.SYS
    ------------------
    February 11 error:
    BugCheck 1000000A, {166, 2, 0, 804e5433}
    Unable to load image NETFLTDI.SYS, Win32 error 2
    IMAGE_NAME: NETFLTDI.SYS
     
  9. Camaro

    Camaro Thread Starter

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    so just uninstall it and restart to see if blue screen is still their?
     
  10. Frank4d

    Frank4d Retired Trusted Advisor

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    You could do that, but unplug from the Internet first... until you can install another antivirus program in it's place. It is not so urgent if you have a router between your modem and PC, but I have seen PCs connected directly to a modem with no antivirus can get a virus in as little as 15 minutes.
     
  11. Camaro

    Camaro Thread Starter

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    thank you soooooo much
    you have no idea what its like 6 months in safe mode
    i just did a virus scan and i got 158 viruses found
    healed all succesfully
    ill never unplug my computer again lol
     
  12. Frank4d

    Frank4d Retired Trusted Advisor

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    Let us know how it goes. I suspect after six months everything may not be fixed so you might want to post a HijackThis log.

    Click here to download HJTInstall.exe: http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php?page=download
    Save HJTInstall.exe to your desktop.
    Doubleclick on the HJTInstall.exe icon on your desktop.
    By default it will install to C:\Program Files\Trend Micro\HijackThis .
    Click on Install.
    It will create a HijackThis icon on the desktop.
    Once installed, it will launch Hijackthis.
    Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
     
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