1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Blue Screen of Death

Discussion in 'Windows XP' started by eastman1001, Sep 24, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. eastman1001

    eastman1001 Thread Starter

    Joined:
    Sep 24, 2008
    Messages:
    4
    I have an older computer running XP, no new hardware. Today I was viewing a site when all of a sudden I got a request from my antivirus (norton) and made a big mistake by doing a one time authorization. Some Program for scaning your system for errors or something like that came up. Almost immediately after that a message from norton came up to close all programs and do a quick scan (not full scan) for problems. I did this and was then told to restart the computer. When the computer tries to restart I get a blue screen that says among other things, problem probably caused by file: Beep.SYS Page fault in nonpaged area Stop: 0x00000050 (0x81000078, 0x00000000, 0xF77802FF,0x00000002) . I can't get the computer to boot into safe mode, debugging mode, or last good configuration. Please Help
     
  2. A+Computer

    A+Computer

    Joined:
    Sep 21, 2008
    Messages:
    37
    Do the following:

    Boot off of a clean Windows XP cd ( your bios has to be set to boot from cd rom 1st ) choose Install ( Not > To Repair a Windows XP installation using Recovery Console, press R ) at the first prompt.
    It will then search for a previous copy of windows.
    When it finds your copy, it will stop at the next prompt and ask if you want to do a repair. Hit R at this screen.
    If it does'nt mention a repair > DO NOT continue.
    It will then copy a lot of files and appear to be doing a reinstall ( But its not. All your programs and data are safe, all you will lose, are your windows updates )


    If it doesn't give you the option to repair, then go into recovery console option. Enter password when it asked, pick 1 for windows. Once you have a blinking cursor for C:windows type fixboot & push ->Enter
     
  3. eastman1001

    eastman1001 Thread Starter

    Joined:
    Sep 24, 2008
    Messages:
    4
    Thank You for taking the time to help me out and for providing me with the information, but I don't have an XP cd. When I bought the computer no cd was provided, XP was preinstalled, and when I asked if I could make a back-up cd HP told me it couldn't be done. Over the years I have asked others because I was afraid I would need one someday, like if the hard drive crashed, and everybody I asked said it couldn't be done.
     
  4. hunter187

    hunter187

    Joined:
    Sep 24, 2008
    Messages:
    3
    i'm sitting in the same boat. did the scan, updated the program, and upon re-start got the blue screen with that exact same message.
     
  5. A+Computer

    A+Computer

    Joined:
    Sep 21, 2008
    Messages:
    37
    You guy's will have to create a bootdisk if you've both lost yours.
    http://support.microsoft.com/?kbid=310994 Follow the instructions, or simply find someone with a disk you can borrow. Also instead of trying normal safe mode guys, try last known good configuration OPTION if you haven't already. Let me know how it goes.
     
  6. HellzMindPlaya

    HellzMindPlaya

    Joined:
    Sep 24, 2008
    Messages:
    1
    So if you have another working computer and both computers have floppy drives and you happen to have a floppy disk around you are I luck, maybe I can help you!!!

    First order of business is to go to the computer that works and place the floppy in the drive.
    1. Open up my computer and click on the C drive.
    2. Open the Windows folder. Make it so you can view the files if you need to.
    3. Open the System32 folder. Make it so you can view the files if you need to.
    4. Open the Drivers folder.
    5. Find the Beep file inside this folder. Right click it and choose copy and then back out of there and paste the file to you floppy disk.

    On the computer that just wants to restart over and over...
    1. Press F8 just before you normally get the windows loading screen.
    2. Select the Start In Safe Mode With Command Prompt option.
    3. Windows will start and you will be greated by a command prompt window.
    4. Type "cd .." without the quotes
    5. Type "cd .." without the quotes
    6. Type "cd windows" without the quotes
    7. Type "cd system32" without the quotes
    8. Type "cd drivers" without the quotes
    9. Type "ren beep.sys beep.old" without the quotes, this renames the file to beep.old
    10. Type "cd a:" without the quotes
    11. Type "copy a:\beep.sys c:\windows\system32\drivers\" Without the quotes, this copies good file to replace the bad one.
    12. Eject the disk once the file is done copying the file.
    13. Hold the power button for 5 seconds or press the reset buttom to reset the computer.
    14. Windows should load normally.

    If this doesn't work for you, or even if it does work, let me know.

    I recommend you install lavasoft Ad-Aware and run it after you get your computer up and running because odds are you have some new unwelcome software that caused the issue. Stay away from the popup box that tells you you have a security problem.
     
  7. wilemdogs95

    wilemdogs95

    Joined:
    Apr 13, 2008
    Messages:
    93
    This error message may be caused by faulty memory (RAM) in your computer
    1. Disable all caching on your computer, including the CPU cache and L2 cache, in the computer's CMOS settings. For information about how to use your computer's CMOS configuration tool, please refer to your computer's documentation.

    If you can successfully install Windows after disabling all caching, try re-enabling each cache, one at a time, to determine the area in which the faulty RAM is located. If you still receive the error message, continue to the next step.
    2. Temporarily replace your video adapter. If you can install Windows after replacing the video adapter, the video adapter you replaced is faulty.
    3. Temporarily replace the main memory installed in your computer. If the RAM in your computer consists of multiple SIMM modules, you may be able to swap SIMM modules to determine which has the faulty memory.

    For example, if you have four modules of 8 megabytes (MB) each, remove two of the modules and try installing Windows again. If the Setup process still does not succeed, swap one of the SIMMs in the computer with one that you removed and try again. Continue this process to determine which of the SIMM modules contains the faulty memory.
     
  8. almostclueless

    almostclueless

    Joined:
    Sep 25, 2008
    Messages:
    1
    Thanks a lot, Hellzmindplaya.

    My problem was on my PC and I have a laptop too so I could do what you suggested. I used a USB drive, not a floppy disk, and my drives were different (my main drive for some reason is F, not C, and my USB drive ended up being H) but, even as clueless as I am about the tech part of computers, I figured that when you used C and A for the drivers where the beep files were copied from and pasted to, I needed to use F and H.

    I was desperate when I coudn't even use windowns in regular safe mode and all I got was that blue screen with the error message right after windows opened. My husband probably could have fixed the problem when he had a chance, but thanks to you, I did not have to wait for him to have my computer back.

    You really gave great and clear instructions.

    Thanks again.
     
  9. eastman1001

    eastman1001 Thread Starter

    Joined:
    Sep 24, 2008
    Messages:
    4
    Thanks to all who have answered, I appreciate your time and input. Sorry for the delay in answering. To Hellzmindplaya: I followed your instructions and everything went fine until step 7. After step 6 I got a reprompt that looked like this, C:\Documents and Settings\Administrator\WINDOWS>, without the commas. When I typed in cd system32 I got a message that said "The system cannot find the path specified. I burned this file onto two cds from two computers. One was running XP media center edition and the second one was running XP home edition.
     
  10. briandietz

    briandietz

    Joined:
    Sep 27, 2008
    Messages:
    2
    I read the other posts on the blue screen of death. I tried to repair windows with the cd and it did'nt work, windows loads to the point of the desktop popping up then blue screen, beep.sys error. I pulled the hard drive and installed it in another computer as slave, ran a virus removal software, it found a few nasties. I am now about to put it back in the other box and see if it boots. Any sugestions?
     
  11. briandietz

    briandietz

    Joined:
    Sep 27, 2008
    Messages:
    2
    Well it worked. After re-installing the hard drive I was able to boot to windows. At that point I used windows restore, and all is well.
     
  12. hunter187

    hunter187

    Joined:
    Sep 24, 2008
    Messages:
    3
    well i'm still a mess. can't seem to find anybody without a mac to copy that file from. any website have that beep file on it so i could burn it to disk on this mac and go from there?
     
  13. hunter187

    hunter187

    Joined:
    Sep 24, 2008
    Messages:
    3
    update: my computer is running again; i made it halfway through the whole safe mode command prompt without the backup file, and renamed beep.sys to beep.old so now everything's back to where i was right before the problem, when i kept getting the 'you have a security problem' warnings. not going through that 'update' again, though. any ideas how to get rid of these 'warnings??'
     
  14. Dutch Wulf

    Dutch Wulf

    Joined:
    Oct 6, 2008
    Messages:
    1
    I got hit with this problem, too. I was surfing online rather recklessly, and suddenly the classic sign of a virus occurred: windows popping open everywhere. I yanked the power cord out of the socket. When I attempted to boot up the computer, the BEEP.SYS blue screen appeared, and Safe Mode reboots won't work, either. I'm stuck. Fortunately for me, my office's IT consultant will be looking into it. I referenced this webpage for him. Wish us luck.
     
  15. pepoc

    pepoc

    Joined:
    Oct 6, 2008
    Messages:
    2
    My hubby actually has the problem... and of course, it's not a simple fix.
    It's on his laptop, with no floppy drive, no Windows discs. He did get a Gateway repair disc, but that didn't help at all.
    We can get to the safe mode choice screen, but no matter what choice, we cannot get into any safe mode.
    I thought I'd try to use a Hard Drive Enclosure, figuring I could do something with it... but the enclosure doesn't fit his drive.
    Any tips would be greatly appreciated!
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/753050

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice