Blue screen of death !!!

[scott1992]

Hi there i was wondering if anybody could help me out. my aunty is getting a blue screen of death when she opens up a sony erricson application for her mobile phone, The code she gets is as follows -

0x00000024 (0x001904ab, 0x85ab37e0, 0x85ab34dc, 0x84ed3fb5)


i was just wondering if anyone could help me out by explaining what the code means and also how it can be resolved.


Thanks In Advance
Scott McCubbin

 

[DELLDOCTOS]

Hi,
Click on start -> Run -> type MSCONFIG -> OK,
System Configuration Utility Opens, Goto Startup TAB -> Select DISABLE ALL at the Bottom -> Apply - > Close
Restart the system check whether working -> If no
Uninstall the SONY Erricson software and reinstall it, check whether it is working

 

[Rollin' Rog]

Start by reading this >>

http://support.microsoft.com/?kbid=228888&sd=RMVP
http://msdn.microsoft.com/en-gb/library/ms793935.aspx

The error "type" applies to all Windows versions, not just 2000.

Open eventvwr.msc and have a look at the System log for Disk and/or NTFS errors.

If you see any of those, double click them to read the description and use the double paper copy icon to copy the description to the clipboard -- post 1 each of any recent (last few restarts) errors here.

Also upload the minidumps for the BSODs >>

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

This might point us to a 3rd party driver causing the error, if one exists for it.


>> Chkdsk should be run on the drive -- read this for info on how to run it >>

http://www.housing.hawaii.edu/resources/support/chkdsk.htm

After running chkdsk and rebooting -- the log should be available in the Event Viewer Applications log under the "Winlogon" entry. You can copy/paste that here.