Blue screen of death !!!

Hi there i was wondering if anybody could help me out. my aunty is getting a blue screen of death when she opens up a sony erricson application for her mobile phone, The code she gets is as follows -

0x00000024 (0x001904ab, 0x85ab37e0, 0x85ab34dc, 0x84ed3fb5)


i was just wondering if anyone could help me out by explaining what the code means and also how it can be resolved.


Thanks In Advance
Scott McCubbin

 

Hi,
Click on start -> Run -> type MSCONFIG -> OK,
System Configuration Utility Opens, Goto Startup TAB -> Select DISABLE ALL at the Bottom -> Apply - > Close
Restart the system check whether working -> If no
Uninstall the SONY Erricson software and reinstall it, check whether it is working

 

Start by reading this >>

http://support.microsoft.com/?kbid=228888&sd=RMVP
http://msdn.microsoft.com/en-gb/library/ms793935.aspx

The error "type" applies to all Windows versions, not just 2000.

Open eventvwr.msc and have a look at the System log for Disk and/or NTFS errors.

If you see any of those, double click them to read the description and use the double paper copy icon to copy the description to the clipboard -- post 1 each of any recent (last few restarts) errors here.

Also upload the minidumps for the BSODs >>

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

This might point us to a 3rd party driver causing the error, if one exists for it.


>> Chkdsk should be run on the drive -- read this for info on how to run it >>

http://www.housing.hawaii.edu/resources/support/chkdsk.htm

After running chkdsk and rebooting -- the log should be available in the Event Viewer Applications log under the "Winlogon" entry. You can copy/paste that here.