1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

blue screen on shutdown

Discussion in 'Windows XP' started by basikstuff, Apr 13, 2007.

Thread Status:
Not open for further replies.
  1. basikstuff

    basikstuff Thread Starter

    Joined:
    Apr 13, 2007
    Messages:
    7
    ok well heres the problem.

    recently, two computers at our office started having problems with shutting down. the computer would go through the shutdown process and everything seems fine until the very last second before the power cuts, it blue screens with

    IRQL_NOT_LESS_OR_EQUAL
    followed by the stop code

    STOP: 0X0000000A (0x000000B0, 0X00000002, 0X00000000, 0X805E33D)

    both systems are running win xp sp2.
    did some research on this particular stop code, came up with a few suggestions along with microsoft's suggestions.

    i tried:
    last known good configuration
    reseating the ram
    disabling all the startup apps

    none of which worked. i was going to try to repair the os using the xp install cd. but before i did i wanted to see what other people though about it.

    lastly, no new hardware was added to the systems recently, so i think the culprit is some software the guys from higher up pushed out remotely.

    any ideas?
     
  2. SomeoneUKno

    SomeoneUKno

    Joined:
    Dec 31, 2004
    Messages:
    117
  3. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I can run a debugging utility on the dump files if you do this:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder. Please do NOT compress them in .rar
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a 3rd party driver causing the error, if one exists for it.
    ------------------------------------------------------------

    Also you can try testing in Safe Mode and using a "Clean Boot" configuration:


    CLEAN BOOT TROUBLESHOOTING technique XP

    First, restart in Safe Mode (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu).

    In Safe Mode –

    Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/561787

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice