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Blue Screen/Shutdown/Restart

Discussion in 'Windows Vista' started by iambaby, Mar 17, 2008.

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  1. iambaby

    iambaby Thread Starter

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    I keep getting a blue screen error when I try and shutdown my computer..and it ends up not shutting it down just restarting it. This error also happens when I restart my computer and also a bit after my screen saver has been on. Here are my specs:

    Windows Vista Ultimate-32bit

    AMD athlon 64 X2 Dual Core processor 4200+ 2.2GHz

    ECS nVidia GeForce6100SM-M Motherboard

    Western Digital 160GB 7200RPM 8MB Cache Serial ATA II

    ATI Radeon 2600 Pro Super PCI Express, 512MB, DVI, VGA & HDTV HDMI Out

    2 Gigs of ram

    Here is the error that I keep getting
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 8B14688A
    BCP3: 87605B24
    BCP4: 87605820
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1

    Any suggestions please?
     
  2. Rollin' Rog

    Rollin' Rog

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    Dec 9, 2000
    Messages:
    45,855
    First when did the problem begin? If you open the Control Panel > Performance Information and Tools > Advanced, there is a "reliability index" graph that goes back in time. Look for a change that preceeded it.

    Is anything overclocked?


    Are your Display Drivers updated and Vista Compatible?

    Is the onboard display chip disabled? (Only 1 display device should show in the Device Manger)

    Next, open System Properties (run: sysdm.cpl > Startup and Recovery and take the check out of Automatically restart.

    Under "write debugging information" make sure "small memory dump" is selected.

    Now:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a non-system driver causing the error, if one exists for it.
     
  3. iambaby

    iambaby Thread Starter

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    thanks for your reply. I will try this when I get home tonight (I'm at work now)
     
  4. iambaby

    iambaby Thread Starter

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    here are the mini dump files.
     

    Attached Files:

  5. Rollin' Rog

    Rollin' Rog

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    Well they are all the same and point the finger at your ATI display driver.

    BugCheck 1000007E, {c0000005, 8b74688a, 87605b24, 87605820}

    Probably caused by : atikmdag.sys ( atikmdag+4788a )




    Other questions asked previously would apply.
     
  6. davehc

    davehc Retired Trusted Advisor

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    First Name:
    David
    Are you using the very latest ATI driver. I had this way back on release 7,4. ATI/AMD are now on 8.1
    If you are up to date, try uninstalling the ATI drivers and, on reboot, let Vista use its own driver.
     
  7. iambaby

    iambaby Thread Starter

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    well I just downloaded the latest drivers from ATI and now everything works perfectly. Thanks for all the help!
     
  8. Rollin' Rog

    Rollin' Rog

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    Excellent; since all is well be sure to mark the thread "Solved" in the Thread Tools options here.

    You're most welcome for the help.
     
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