Blue Screen Shutdown

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jessicko

Thread Starter
Joined
Nov 25, 2012
Messages
3
My computer keeps shutting itself down. The problems it reports is this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000006
BCP4: FFFFFA8008250000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112512-65161-01.dmp
C:\Users\Jessica\AppData\Local\Temp\WER-216716-0.sysdata.xml

Looking for a solution...
 
Joined
May 28, 2012
Messages
416
Hi Jessica and welcome to TSG.
We need "dmp" for more analyze here .
First of all you have to find a way to access to your "C" drive, such as using Windows original DVD.
Please find last 5 "dmp" files, zip them first and then upload here.
The files are stored here "C:\Windows\Minidump\"
 

jessicko

Thread Starter
Joined
Nov 25, 2012
Messages
3
Hi. thanks for your response. Sorry for the delay; the issue seemed to go away for a few days but is back in full force now. Here are those dmp files.
 

Attachments

Joined
May 28, 2012
Messages
416
It's about a USB device that probably attached to your computer, Can you please tell me about all USB devices that you use ?
 

jessicko

Thread Starter
Joined
Nov 25, 2012
Messages
3
I had a mouse, but removed it last week and haven't used it since. Problem went away, until last night. Same problem with shut down, but no mouse attached.
 
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