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Blue screen shutdown

Discussion in 'Windows 7' started by stephs987, Jun 20, 2015.

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  1. stephs987

    stephs987 Thread Starter

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    this is happening a few times a day and only getting worse. I would rate my internet smartness at 1...so not good. Anyway here is what i keep getting. I'll be right in the middle of something (i only use my computer for basic stuff, email, facebook, etc. just general simple things. I have searched for a few weeks on fixing this but i dont have the slightest clue to this stuff. I did install a trial version of norton which didn't help this situation and did do the trouble shooting in safe mode but came up clueless. So what happens: I'll be just on the internet, then I get the blue screen that says A problem has been detected and windows has been shut down to prevent damage to your computer. Check to make sure any new hardware or software is properly installed. (the only thing i've installed was the recommended windows updates but this was going on before that) Then it says if problems continue disable or remove any newly installed hardware (not aware of any) or software, disable BI0S memory options such as caching or shadowing (wouldn't know what that was or where to find it) and it shuts down on me. Heres what comes up when i restart the computer.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8003490038
    BCP3: 00000000B6000000
    BCP4: 0000000000010015
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\062015-28844-01.dmp
    C:\Users\Stephanie\AppData\Local\Temp\WER-51027-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt

    I'm lost. And since i have no technical skills to dig into this, not a good idea for me to go installing and deleting stuff because i'm about half clueless on this stuff. I did go to the safe mode and did the trouble shooting, but anytime i saw a caution, I hit the apply fix, and nothing ever happened so I have no clue. I have NOT done the backup recovery because have not read up on it yet and not sure what i would lose, etc so nervous to go "fixing" my computer when this is above my head. I googled the minidump thing and am assuming this is the issue but one article i read said dont attempt it if you are clueless pretty much, and thats me! Another thing to note, when I got to the trouble shooting part, I did troubleshoot hardware and got the Microsoft Teredo Tunneling adapter has a driver problem-not fixed with the red caution icon next to it. Then Hardware changes might not have been detected-with the caution icon next to that. ANY help would be soo appreciated! Thank you sooo much!!
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    18,485
    Hi, post the Minidump files.
    Create a new folder on the desktop and call it dumpfiles [or something similar]

    Look in c:\windows\minidump
    Copy the last 5 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.

    Use the 'manage attachments' in the 'Go Advanced' reply window below, to upload that zip file here as an attachment.
    ======
    Let us have some Pc specifications.
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
    ======
    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/dl/123/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.
    ======
    "Microsoft Teredo Tunneling adapter has a driver problem"
    You are still able to get online using this pc?
     
  3. stephs987

    stephs987 Thread Starter

    Joined:
    Jun 20, 2015
    Messages:
    8
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD C-50 Processor, AMD64 Family 20 Model 1 Stepping 0
    Processor Count: 2
    RAM: 2662 Mb
    Graphics Card: AMD Radeon HD 6250 Graphics, 384 Mb
    Hard Drives: C: Total - 292136 MB, Free - 202042 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: Norton Security, Updated and Enabled

    I FOLLOWED THE INSTRUCTIONS BUT IT SAYS I NEED TO BE THE ADMINISTRATOR TO ACCESS THE FILE. AND EVEN AT THAT, IT JUST OPENED UP A LIST OF EACH FILE, NOT MY FOLDER....OH NO I THINK I MESSED UP EVEN MORE..

    ON THE MICROSOFT TEREDO TUNNELING ADAPTER PROBLEM, YES I AM STILL ABLE TO GET ONLINE USING THIS PC.
     
  4. stephs987

    stephs987 Thread Starter

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    Messages:
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    SAYS "You are not the owner of this file" contact the administrator or owner of this file for permission." I am the owner of this computer..only one who uses it.
     
  5. stephs987

    stephs987 Thread Starter

    Joined:
    Jun 20, 2015
    Messages:
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    Results of screen317's Security Check version 1.004
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Java 7 Update 6
    Java version 32-bit out of Date!
    Adobe Flash Player 17.0.0.188 Flash Player out of Date!
    Adobe Reader XI
    Google Chrome (43.0.2357.124)
    Google Chrome (43.0.2357.81)
    ````````Process Check: objlist.exe by Laurent````````
    Norton ccSvcHst.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````
     
  6. stephs987

    stephs987 Thread Starter

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    ok, managed to get it to give me permission but now on manage attachments, when i go to click on the last 5, each one says invalid file. i'm going to just stop now while i'm (hopefully) ahead. I do have a folder on my desktop with 19 DMP files in them.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi, we do not need to see all 19 dump files - however, you need to upload that complete folder as it is now as an attachment, not individual files.

    Whatever changes you may have made so far to your pc - make no other changes.
    Also let us know the make and model number of your pc.
     
  8. stephs987

    stephs987 Thread Starter

    Joined:
    Jun 20, 2015
    Messages:
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    View attachment dumpfiles zip.zip

    I had a computer read thing done on my computer last year..heres the specs that came back with that:

    Operating System System Model
    Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
    Install Language: English (United States)
    System Locale: English (United States)
    Installed: 7/27/2011 2:54:20 PM
    Boot Mode: BIOS (Secure Boot not supported)
    TOSHIBA Satellite C655D PSC0YU-018001
    System Serial Number: 5B076247Q
    Enclosure Type: Notebook
    Processor a Main Circuit Board b
    1000 megahertz AMD C-50
    128 kilobyte primary memory cache
    1024 kilobyte secondary memory cache
    64-bit ready
    Multi-core (2 total)
    Not hyper-threaded Board: TOSHIBA Portable PC Base Board Version
    Bus Clock: 100 megahertz
    BIOS: Insyde Corp. 1.40 02/18/2011
    Drives Memory Modules c,d

    TSSTcorp CDDVDW TS-L633F SATA CdRom Device [Optical drive]

    TOSHIBA MK3265GSXN [Hard drive] (320.07 GB) -- drive 0, s/n 31GOBIGTB, rev GH101M,

    Slot 'DIMM0' has 1024 MB (serial number B6071882)
    Slot 'DIMM1' has 2048 MB (serial number 4512B0A9)
     
    Last edited: Jun 21, 2015
  9. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Ok - you did good ;) it will take me some time to check the minidump files.
    Meanwhile, download Process Hacker.
    http://filehippo.com/download_process_hacker/

    Install - Run and let it scan your pc.
    Click on Hacker in the top left hand corner - click on Save and save to your desktop.
    Then open the saved file - it should open in notepad.
    Click Edit>Select All>Edit>Copy - paste the scan file here.
     
  10. stephs987

    stephs987 Thread Starter

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    Jun 20, 2015
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    ok thank you sooo much!!!!!!!!!!!! oh man i thought i had messed this computer UP!! LOL!!
     
  11. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Minidump file check - in part.
    The latest 5 files are all showing the same error.
    The WHEA_UNCORRECTABLE_ERROR (124) is not an easy one to locate.
    It could be a faulty motherboard - CPU, overheating.
    It could relate to a voltage dip or a raise in voltage to the system - faulty memory [Ram] or even a faulty processor, etc, etc.
    However, where the blue screen error is reported is not necessarily where it first started and may not be the cause.

    How long is the pc on, before the Blue Screen occurs?
    What were you doing the last time it crashed - surfing the net, playing games, etc?
    You will need to run through a few tests to try and locate the problem.
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file - then burn the ISO to a Cd/DVD
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    ======
    Hard drive test.
    SeaTools for DOS tutorial - ISO to CD
    Burn the ISO file to a DVD and start the pc from the DVD.
    http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US
    ======
    Check for overheating
    http://www.piriform.com/speccy
    ======
    Also download Process Hacker and post the result of the scan.
     
  12. stephs987

    stephs987 Thread Starter

    Joined:
    Jun 20, 2015
    Messages:
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    ok will get to work on downloading and getting these reports posted! Thank you! As far as when the blue screen appears and shuts down my computer, its usually when i am just surfing the internet (and i only look at pages like news, job websites, just simple normal stuff. BUT, as far as the question about leaving it on...yes i do leave it on all the time. When this started happening i googled a little bit and saw it could be because its getting too hot, so then i started turning it off after i'm done with the computer. Still does it but yes i used to leave it on 24/7 (i know...dumb) Usually these days its on and i'm using it maybe an hour and then it shuts down. Its getting more frequent. I did notice on one of those dumps yesterday the 20th..no one ws here yesterday at that time and my computer was off! So that struck me as odd???
    I will get to work on these links you posted. Thank you!
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Overheating is one of the may reasons for Blue Screens.
    Run the MemTest, Hard Drive test and check for overheating.
    Check the fans are clean of dust, etc, and raise the laptop of the desk to increase airflow.
    Post the results of the test when you are ready,

    http://support.toshiba.com/support/modelHome?freeText=3133792
    Type the model number in the search box above and update any needed drivers.
     
  14. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Just a thought - backing up any needed data and files should also be given consideration, in case the pc dies on you.
    It may not but is it worth the risk?
    You will need an external hard drive and a program like Macrium.

    http://www.macrium.com/reflectfree.aspx
     
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