blue screen - stop c000021a fatal system error

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rajnag

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Oct 6, 2008
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hello.. i am new to this forum... i am not very techno savvy... my comp screen has turned blue and is giving an error msg.


stop: c000021a (fatal system error)
the windows logon process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000)
the system has been shut down..

i have a dell drivers and utilities cd for reinstalling dell inspiron and xps system software. but when i try installing that i again get a msg that says

your cd/dvd drive during this boot cycle is f::

a ramdisk drive is available for this boot cycle as C::
it contains several hard drive setup tools. please use these tools only under the direction of dell support staff.

f:\>

what do i do?? i need to reinstall the operating system.. dont know how to do it.. please help...
 
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