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blue screen - stop c000021a fatal system error

Discussion in 'Windows XP' started by rajnag, Oct 6, 2008.

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  1. rajnag

    rajnag Thread Starter

    Oct 6, 2008
    hello.. i am new to this forum... i am not very techno savvy... my comp screen has turned blue and is giving an error msg.

    stop: c000021a (fatal system error)
    the windows logon process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000)
    the system has been shut down..

    i have a dell drivers and utilities cd for reinstalling dell inspiron and xps system software. but when i try installing that i again get a msg that says

    your cd/dvd drive during this boot cycle is f::

    a ramdisk drive is available for this boot cycle as C::
    it contains several hard drive setup tools. please use these tools only under the direction of dell support staff.


    what do i do?? i need to reinstall the operating system.. dont know how to do it.. please help...
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