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Blue screen unexpected shut down

Discussion in 'Windows 7' started by RubyJamesfor2015, Jan 25, 2016.

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  1. RubyJamesfor2015

    RubyJamesfor2015 Thread Starter

    Joined:
    Jan 25, 2016
    Messages:
    1
    Blue e screen
    os version 6.1.7600.2.0.0.768.3
    Locale ID 1033
    BCCODE: d1
    BCP1: 0000000000000010
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800164D5D6
    OS VERSION: 6_1_7600
    SERVICE PACK: 0_0
    PRODUCT: 768_1
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    Hi, let us have some Pc specifications.
    Check and post the following.
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
    ======
    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/dl/123/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.
    ======
    Post the Minidump files
    Create a new folder on the desktop and call it dumpfiles [or something similar]

    Look in c:\windows\minidump
    Copy the last 5 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.
    Attach the zip folder by using the 'Upload a File' button.
     
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