Blue screen/ USB problem

[jy_been]

I just installed an automatic update on my Dell computer with XP. Now when ever I start up my computer up, i get a blue screen with PAGE_DEFAULT. I cannot start in safe mode or last know good configeration. If I unplug all my USB devices (keyboard-mouse-printer-modem) the computer will start normally. When I plug in my keyboard, the computer will pop up the blue screen. I don't have anyway to restore to a date before the update.

What can I do?

 

[~Candy~]

Hi and welcome. You can do a restore from a command prompt, with your Windows XP install cd.

 

[oshwyn5]

Borrow a PS2 keyboard and try booting with it and see if it will boot.
If so , run system restore

 

[jy_been]

Thanks, but I thought of that and my Dell dosn't have any.

 

[jy_been]

How do I get to a command promt on startup. and what do I type in for system restore?

 

[~Candy~]

If you installed the recovery console, which most folks don't.....don't know why as it's handy, it will be a choice when you boot up. If you didn't you'll need the Windows cd to get to it.

http://support.microsoft.com/kb/304449 Info on how to boot to command prompt and run restore.