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Blue screen/ USB problem

Discussion in 'Windows XP' started by jy_been, Oct 2, 2008.

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  1. jy_been

    jy_been Thread Starter

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    I just installed an automatic update on my Dell computer with XP. Now when ever I start up my computer up, i get a blue screen with PAGE_DEFAULT. I cannot start in safe mode or last know good configeration. If I unplug all my USB devices (keyboard-mouse-printer-modem) the computer will start normally. When I plug in my keyboard, the computer will pop up the blue screen. I don't have anyway to restore to a date before the update.

    What can I do?
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Hi and welcome. You can do a restore from a command prompt, with your Windows XP install cd.
     
  3. oshwyn5

    oshwyn5

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    Borrow a PS2 keyboard and try booting with it and see if it will boot.
    If so , run system restore
     
  4. jy_been

    jy_been Thread Starter

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    Thanks, but I thought of that and my Dell dosn't have any.
     
  5. jy_been

    jy_been Thread Starter

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    How do I get to a command promt on startup. and what do I type in for system restore?
     
  6. ~Candy~

    ~Candy~ Retired Administrator

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    If you installed the recovery console, which most folks don't.....don't know why as it's handy, it will be a choice when you boot up. If you didn't you'll need the Windows cd to get to it.

    http://support.microsoft.com/kb/304449 Info on how to boot to command prompt and run restore.
     
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