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Blue screen when copy dvd

Discussion in 'Multimedia' started by Mudpuppy1978, Jan 4, 2013.

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  1. Mudpuppy1978

    Mudpuppy1978 Thread Starter

    Joined:
    Jan 4, 2013
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    My computer shuts down when I try to copy a dvd. When it copies the disc and saves the files to the hard drive, that is fine, but when it is time to take out the original and put in the blank to transfer the files to, it shuts down. I am including the error code below. Any help will be great! Also wanted to add that it done the same thing when trying to use an external DVD drive as the source. The computer seems to have kn problem saving the temporary files from whatever drive I use but when it goes to retrieve them and write to blank DVD, that's when it crashes. this last attempt was after I completely remove all drivers and files/programs associated with the external drive and just use the DVD burner that came with the laptop. Still same results. It is frustrating because this is a more powerful laptop than the other two I have and they work just fine doing the same thing. I have tried several different approaches at doing this, different software programs, same result.
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000008
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\010413-24507-01.dmp
    C:\Users\K9TEN_KUWAIT\AppData\Local\Temp\WER-44460-0.sysdata.xml

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