Blue Screen Windows Problem HELP OUT!

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seven777

Thread Starter
Joined
Mar 28, 2004
Messages
22
My brother was using our computer at home (Hewlett Packard Pavillion, Windows ME) and he said he was going to play a game on the computer when as he was looking around the desktop these window errors popped up on a blue screen:

WINDOWS

An exception 0E has occured at 0028:C0012D2C in VxD---. This was called from 0028:C1C40746 in VxD---.

Then when he pushed enter it did this:

WINDOWS

An exception 0E has occured at 0028:C00ACA23 in VxD---. This was called from 0028:C1C40746 in VxD---.

Then when he pushed enter it said ERROR:0E:0028:C2672F08

Here's my HiJackThis log. Thanks for all the help

Logfile of HijackThis v1.97.7
Scan saved at 12:45:09 AM, on 4/15/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\AOLFIX.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\VIRUSSCAN\AVSYNMGR.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\VIRUSSCAN\VSSTAT.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\VIRUSSCAN\VSHWIN32.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\VIRUSSCAN\AVCONSOL.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\ISP50\BIN\BARTSHEL.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\PROGRAM FILES\ISP50\BIN\PPSHARED.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\ISP50\BIN\BARTSHEL.EXE
C:\PROGRAM FILES\ISP50\DIALER\DIALER.EXE
C:\MY DOCUMENTS\CDS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.peoplepc.com/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://espn.go.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.de/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {3DE88907-3E38-11D4-BEB2-CBE76C0598DD} - C:\PROGRAM FILES\ISP50\BIN\BANDOBJECT.DLL
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [PCHealth] c:\windows\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE c:\windows\SYSTEM\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Bart Station] C:\Program Files\ISP50\hta\station.sbrt
O4 - HKLM\..\Run: [PPCRunonce] C:\WINDOWS\SYSTEM\PPCRunOnce.exe
O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
O4 - HKLM\..\RunServices: [AolFix] C:\windows\system\AolFix.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [McAfeeVirusScanService] C:\Program Files\Network Associates\VirusScan\AVSYNMGR.EXE
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINSM32.EXE
O8 - Extra context menu item: Blubster Support - file://C:\Program Files\BlubsterSupport\System\Temp\blubstershop_script0.htm
O9 - Extra button: AIM (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805...ch.com/audit/includes/ContentAuditControl.cab
O16 - DPF: {8D37126F-C08C-11D4-A248-005056BF3741} (plug Class) -
O16 - DPF: {3D36A2F9-2205-484b-87CA-2F090985C00E} (nsBrowserConfig Class 2) -
O16 - DPF: {F7DC2A2E-FC34-11D3-B1D9-00A0C99B41BB} (Zoom Class) -
O16 - DPF: {D27CDB70-AE6D-11cf-96B8-444553540000} (Macromedia Flash Factory Object) -
O16 - DPF: {DC054EBF-3C6F-4d29-87AB-84344BD3DA2B} (Remote Loading Module) -
O16 - DPF: {DC187740-46A9-11D5-A815-00B0D0428C0C} - http://tmaster.superb.net/tm2002oneclick/setup.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_0.ocx
O16 - DPF: {4AD7DA15-AB2F-4C91-BEF5-3876DA4A2CCC} - http://www.cambridgesoft.com/plugins/activex/install/NetInstall.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37966.6955208333
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.refurbdepot.com/CFIDE/classes/CFJava.cab
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://dload.ipbill.com/del/loader.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/12189c7bbfbf964fb802/netzip/RdxIE601.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://messenger.zone.msn.com/binary/ZAxRcMgr.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/games/clients/y/at0_x.cab
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt2_x.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v5.cab
 

Styxx

Banned
Joined
Sep 8, 2001
Messages
4,888
First do this:

Use System Restore to roll your computer back to a date to before when your computer worked right. Before the error(s) started occurring.

To start System Restore, click Start, point to Programs, point to Accessories, point to System Tools, and then click System Restore. Or, in the Help and Support main screen, click Use System Restore under Fix a problem.

Then -

***

You'd be well advised to get AntiVir from http://free-av.com click the Download button; click the red/black AntiVir icon. Then uninstall Mcafee in the Add/Remove Programs control panel and restart your computer. Then back at desktop navigate to where AntiVir was downloaded to and double-click the AntiVir icon to install the excellent free AV I personally use with WinXP and lower versions except Win95. Update and scan with it manually only. Update it every other week-day by getting on-line, right-clicking the red umbrella in your computer's System Tray; Point to Start Internet Update and click the Internet Updater's Start button; check whatever boxes you have to to make agreement and click next in the mostly automated process.
 

Styxx

Banned
Joined
Sep 8, 2001
Messages
4,888
Close your internet browser, all other programs, doing the below, restart your computer and then generate your Hijack This log.

Clear your browser's Cache and key folders before you generate a HJT log:

Click the Start button; Point to Control Panel, select Internet Options; In the box that opens, click the Clear History; Delete Cookies And Delete Files buttons (tick the box next to, 'Delete all off-line content', each in turn; In the box that opens after activating each button, click the OK button. Click OK to close the Internet Options window.

Clear the contents of the c:\Windows\Cookies; Temporary Internet Files and Temp folders.


***

You've got way too much running at Windows startup.

Check your available resources by right-clicking My Computer; clicking Properties; Click the Performance tab. Resources available are displayed as percent there at top. Check it when you get done running the System Configuration Utility mentioned below.

Click the Start button; Run; type 'msconfig', without the quotation marks, in the Run box and click OK; Then click the Startup tab; Uncheck anything you don't need running in the background. For reference on what's not needed running in the background in the System Configuration Utility, view this website first and print out the list:

http://www2.whidbey.net/djdenham/Running_items.htm

It's important that you print out the above mentioned list. The site provides a printer friendly link.

In the System Configuration Utility (SCU), you can uncheck programs you suspect one at a time and restart your computer. If something doesn't work right, you can always go back into the SCU and re-check it and restart your computer via the Start button. The changes are completely reversible by re-checking an item in SCU or by selecting Normal Startup under the General tab in the SCU and all the programs listed run when Windows starts as it was before you started.

***

You need to be running a firewall like free Sygate from http://download.com - type, sygate, in the Search box, you must be on-line to register Sygate, that is if you're not using a firewalled Router on a Network or, have another third-party firewall like Sygate installed, to protect you and the Internet community from hackers, spammers and terrorist from using your computer for their own illicit needs while you're on-line?


***

Get, install, update and run free Ad-aware (and its HexDump plug-in) from http://www.lavasoftusa.com/software/adaware/

***

You might post exactly what programs you have in the Add/Remove Programs Control Panel list box.

***

Go to http://housecall.trendmicro.com or http://www.pandasoftware.com/activescan/com/activescan_principal.htm and click the Scan Now link to run a free on-line virus scan.
 

Styxx

Banned
Joined
Sep 8, 2001
Messages
4,888
This is a basic guide as to what the log means, and some tips on reading it yourself. This should in no way replace asking for help in the forums, but it will still help you somewhat in understanding and modifying the log yourself.
--------------------------------------------------------------------------------

Overview

Each line in a HijackThis log starts with a section name.

For practical information, click the section name you need help with:
R0, R1, R2, R3 - Internet Explorer Start/Search pages URLs
F0, F1 - Autoloading programs
N1, N2, N3, N4 - Netscape/Mozilla Start/Search pages URLs
O1 - Hosts file redirection
O2 - Browser Helper Objects
O3 - Internet Explorer toolbars
O4 - Autoloading programs from Registry
O5 - IE Options icon not visible in Control Panel
O6 - IE Options access restricted by Administrator
O7 - Regedit access restricted by Administrator
O8 - Extra items in IE right-click menu
O9 - Extra buttons on main IE button toolbar, or extra items in IE 'Tools' menu
O10 - Winsock hijacker
O11 - Extra group in IE 'Advanced Options' window
O12 - IE plugins
O13 - IE DefaultPrefix hijack
O14 - 'Reset Web Settings' hijack
O15 - Unwanted site in Trusted Zone
O16 - ActiveX Objects (aka Downloaded Program Files)
O17 - Lop.com domain hijackers
O18 - Extra protocols and protocol hijackers
O19 - User style sheet hijack

--------------------------------------------------------------------------------

R0, R1, R2, R3 - IE Start & Search page

What it looks like:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL=http://www.google.com/
R3 - Default URLSearchHook is missing
What to do:
If you recognize the URL at the end as your homepage or search engine, it's OK. If you don't, check it and have HijackThis fix it.
For the R3 items, always fix them unless it mentions a program you recognize, like Copernic.
--------------------------------------------------------------------------------

F0, F1 - Autoloading programs

What it looks like:
F0 - system.ini: Shell=Explorer.exe Openme.exe
F1 - win.ini: run=hpfsched

What to do:
The F0 items are always bad, so fix them.
The F1 items are usually very old programs that are safe, so you should find some more info on the filename to see if it's good or bad.
--------------------------------------------------------------------------------

N1, N2, N3, N4 - Netscape/Mozilla Start & Search page

What it looks like:
N1 - Netscape 4: user_pref("browser.startup.homepage", "www.google.com"); (C:\Program Files\Netscape\Users\default\prefs.js)
N2 - Netscape 6: user_pref("browser.startup.homepage", "http://www.google.com"); (C:\Documents and Settings\User\Application Data\Mozilla\Profiles\defaulto9t1tfl.slt\prefs.js)
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%206%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\User\Application Data\Mozilla\Profiles\defaulto9t1tfl.slt\prefs.js)
What to do:
Usually the Netscape and Mozilla homepage and search page are safe. They rarely get hijacked. Should you see an URL you don't recognize as your homepage or search page, have HijackThis fix it.
--------------------------------------------------------------------------------

O1 - Hostsfile redirection

What it looks like:
O1 - Hosts: 216.177.73.139 auto.search.msn.com
O1 - Hosts: 216.177.73.139 search.netscape.com
O1 - Hosts: 216.177.73.139 ieautosearch
What to do:
This hijack will redirect the address to the right to the IP address to the left. If the IP does not belong to the address, you will be redirected to a wrong site everytime you enter the address. You can always have HijackThis fix these, unless you knowingly put those lines in your Hosts file.
--------------------------------------------------------------------------------

O2 - Browser Helper Objects

What it looks like:
O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_4.DLL
O2 - BHO: (no name) - {1A214F62-47A7-4CA3-9D00-95A3965A8B4A} - C:\PROGRAM FILES\POPUP ELIMINATOR\AUTODISPLAY401.DLL (file missing)
O2 - BHO: MediaLoads Enhanced - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E} - C:\PROGRAM FILES\MEDIALOADS ENHANCED\ME1.DLL
What to do:
If you don't directly recognize a Browser Helper Object's name, use TonyK's BHO List to find it by the class ID (CLSID, the number between curly brackets) and see if it's good or bad. In the BHO List, 'X' means spyware and 'L' means safe.

--------------------------------------------------------------------------------

O3 - IE toolbars

What it looks like:
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_4.DLL
O3 - Toolbar: Popup Eliminator - {86BCA93E-457B-4054-AFB0-E428DA1563E1} - C:\PROGRAM FILES\POPUP ELIMINATOR\PETOOLBAR401.DLL (file missing)
O3 - Toolbar: rzillcgthjx - {5996aaf3-5c08-44a9-ac12-1843fd03df0a} - C:\WINDOWS\APPLICATION DATA\CKSTPRLLNQUL.DLL
What to do:
If you don't directly recognize a toolbar's name, use TonyK's Toolbar List to find it by the class ID (CLSID, the number between curly brackets) and see if it's good or bad. In the Toolbar List, 'X' means spyware and 'L' means safe.
If it's not on the list and the name seems a random string of characters and the file is somewhere in a folder named 'Application Data' (like the last one in the examples above), it's definitely bad, and you should have HijackThis fix it.
--------------------------------------------------------------------------------

O4 - Autoloading programs from Registry

What it looks like:
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
What to do:
Use PacMan's Startup List to find the entry and see if it's good or bad.
--------------------------------------------------------------------------------

O5 - IE Options not visible in Control Panel

What it looks like:
O5 - control.ini: inetcpl.cpl=no
What to do:
Unless you've knowingly hidden the icon from Control Panel, have HijackThis fix it.
--------------------------------------------------------------------------------

O6 - IE Options access restricted by Administrator

What it looks like:
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
What to do:
Unless you have the Spybot S&D option 'Lock homepage from changes' active, have HijackThis fix this.
--------------------------------------------------------------------------------

O7 - Regedit access restricted by Administrator

What it looks like:
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
What to do:
Always have HijackThis fix this.
--------------------------------------------------------------------------------

O8 - Extra items in IE right-click menu

What it looks like:
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR_EN_1.1.68-DELEON.DLL/cmsearch.html
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
What to do:
If you don't recognize the name of the item in the right-click menu in IE, have HijackThis fix it.
--------------------------------------------------------------------------------

O9 - Extra buttons on main IE toolbar, or extra items in IE 'Tools' menu

What it looks like:
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: AIM (HKLM)
What to do:
If you don't recognize the name of the button or menuitem, have HijackThis fix it.
--------------------------------------------------------------------------------

O10 - Winsock hijackers

What it looks like:
O10 - Hijacked Internet access by New.Net
O10 - Broken Internet access because of LSP provider 'c:\progra~1\common~2\toolbar\cnmib.dll' missing
O10 - Unknown file in Winsock LSP: c:\program files\newton knows\vmain.dll
What to do:
It's best to fix these using LSPFix from Cexx.org, or Spybot S&D from Kolla.de.
--------------------------------------------------------------------------------

O11 - Extra group in IE 'Advanced Options' window

What it looks like:
O11 - Options group: [CommonName] CommonName
What to do:
The only hijacker as of now that adds its own options group to the IE Advanced Options window is CommonName. So you can always have HijackThis fix this.
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O12 - IE plugins

What it looks like:
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .PDF: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
What to do:
Most of the time these are safe. Only OnFlow adds a plugin here that you don't want (.ofb).
--------------------------------------------------------------------------------

O13 - IE DefaultPrefix hijack

What it looks like:
O13 - DefaultPrefix: http://www.pixpox.com/cgi-bin/click.pl?url=
O13 - WWW Prefix: http://prolivation.com/cgi-bin/r.cgi?
What to do:
These are always bad. Have HijackThis fix them.
--------------------------------------------------------------------------------

O14 - 'Reset Web Settings' hijack

What it looks like:
O14 - IERESET.INF: START_PAGE_URL=http://www.searchalot.com
What to do:
If the URL is not the provider of your computer or your ISP, have HijackThis fix it.
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O15 - Unwanted site in Trusted Zone

What it looks like:
O15 - Trusted Zone: http://free.aol.com
What to do:
So far, only AOL has the tendency to add itself to your Trusted Zone, allowing it to run any ActiveX it wants. Always have HijackThis fix this.
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O16 - ActiveX Objects (aka Downloaded Program Files)

What it looks like:
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
What to do:
If you don't recognize the name of the object, or the URL it was downloaded from, have HijackThis fix it. If the name or URL contains words like 'dialer', 'casino', 'free_plugin' etc, definitely fix it.
--------------------------------------------------------------------------------

O17 - Lop.com domain hijacks

What it looks like:
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = W21944.find-quick.com
O17 - HKLM\Software\..\Telephony: DomainName = W21944.find-quick.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{D196AB38-4D1F-45C1-9108-46D367F19F7E}: Domain = W21944.find-quick.com
What to do:
If the domain is not from your ISP or company network, have HijackThis fix it.
--------------------------------------------------------------------------------

O18 - Extra protocols and protocol hijackers

What it looks like:
O18 - Protocol: relatedlinks - {5AB65DD4-01FB-44D5-9537-3767AB80F790} - C:\PROGRA~1\COMMON~1\MSIETS\msielink.dll
O18 - Protocol: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82}
O18 - Protocol hijack: http - {66993893-61B8-47DC-B10D-21E0C86DD9C8}
What to do:
Only a few hijackers show up here. The known baddies are 'cn' (CommonName), 'ayb' (Lop.com) and 'relatedlinks' (Huntbar), you should have HijackThis fix those.
Other things that show up are either not confirmed safe yet, or are hijacked by spyware. In the last case, have HijackThis fix it.
--------------------------------------------------------------------------------

O19 - User style sheet hijack

What it looks like:
O19 - User style sheet: c:\WINDOWS\Java\my.css
What to do:
In the case of a browser slowdown and frequent popups, have HijackThis fix this item if it shows up in the log.
 

Styxx

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You'd be well advised to also uninstall Norton Clean Ssweep (NCS) then restart your computer for troubleshooting purposes.
 
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