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blue screen

Discussion in 'Windows 7' started by clajyh, Jul 3, 2012.

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  1. clajyh

    clajyh Thread Starter

    Joined:
    Jun 26, 2012
    Messages:
    14
    Hi,

    I'm getting blue screen on my computer, it used to happen maybe once a month, so it didn't bother me much, but within the past few weeks it's happening more frequently. According to minidump files, 6 times since Jun/12.

    Here's the info from the last one -

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: fe
    BCP1: 0000000000000005
    BCP2: FFFFFA800A1861A0
    BCP3: 0000000080863B3C
    BCP4: FFFFFA800A816258
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\070312-16473-01.dmp
    C:\Users\L\AppData\Local\Temp\WER-50731-0.sysdata.xml
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt


    attached please find the 6 minidump files.

    Appreciate any help.
     

    Attached Files:

  2. clajyh

    clajyh Thread Starter

    Joined:
    Jun 26, 2012
    Messages:
    14
    crashed twice today, ran whocrashed and the report shows -

    crash dump file: C:\windows\Minidump\070512-14289-01.dmp
    This was probably caused by the following module:
    usbport.sys (USBPORT+0x2DF7E)
    Bugcheck code: 0xFE (0x5, 0xFFFFFA800A3451A0, 0x80863B34, 0xFFFFFA800B638258)
    Error: BUGCODE_USB_DRIVER

    file path: C:\windows\system32\drivers\usbport.sys
    product: MicrosoftR WindowsR Operating System

    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


    On Thu 7/5/2012 2:49:53 PM GMT your computer crashed
    crash dump file: C:\windows\memory.dmp
    This was probably caused by the following module: usbport.sys (USBPORT!USBPORT_RegisterUSBPortDriver+0x4EDE)
    Bugcheck code: 0xFE (0x5, 0xFFFFFA800A3451A0, 0x80863B34, 0xFFFFFA800B638258)
    Error: BUGCODE_USB_DRIVER
    file path: C:\windows\system32\drivers\usbport.sys
    product: MicrosoftR WindowsR Operating System
    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



    Please help
     
  3. huggie54

    huggie54

    Joined:
    Feb 17, 2008
    Messages:
    2,631
    hiya try unplugging any devices one at a time and see if any change
     
  4. clajyh

    clajyh Thread Starter

    Joined:
    Jun 26, 2012
    Messages:
    14
    The only USB device attached is the mouse
     
  5. huggie54

    huggie54

    Joined:
    Feb 17, 2008
    Messages:
    2,631
    try this,Open Power Options from the Control Panel. click on Change plan settings to the right of your chosen plan. In the next window click on Change advanced power settings. In the pop-up, expand all the USB levels until you get to Settings. Set this to Disable for the time being. Click Apply, OK, reboot.
     
  6. clajyh

    clajyh Thread Starter

    Joined:
    Jun 26, 2012
    Messages:
    14
    ok, let me try that. thanks
     
  7. clajyh

    clajyh Thread Starter

    Joined:
    Jun 26, 2012
    Messages:
    14
    it still crashed today.. latest info:
    On Sat 7/7/2012 1:31:19 PM GMT your computer crashed
    crash dump file: C:\windows\Minidump\070712-13478-01.dmp
    This was probably caused by the following module:
    usbport.sys (USBPORT+0x2DF7E)
    Bugcheck code: 0xFE (0x5, 0xFFFFFA8007C161A0, 0x80863B3C, 0xFFFFFA800B77CC48)
    Error: BUGCODE_USB_DRIVER

    file path: C:\windows\system32\drivers\usbport.sys
    product: MicrosoftR WindowsR Operating System

    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


    On Sat 7/7/2012 1:31:19 PM GMT your computer crashed
    crash dump file: C:\windows\memory.dmp
    This was probably caused by the following module: usbport.sys (USBPORT!USBPORT_RegisterUSBPortDriver+0x4EDE)
    Bugcheck code: 0xFE (0x5, 0xFFFFFA8007C161A0, 0x80863B3C, 0xFFFFFA800B77CC48)
    Error: BUGCODE_USB_DRIVER
    file path: C:\windows\system32\drivers\usbport.sys
    product: MicrosoftR WindowsR Operating System
    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


     
  8. TechieNow

    TechieNow

    Joined:
    Jun 27, 2012
    Messages:
    32
    Ok, usually the problem with Bluescreen is the incompatibility of a hardware being connected to it. Try removing all connected devices, just like what Hugie54 says. Think hard, their might be some hardware installed inside the you neglected or someone might input that's why it wasn't an option on your mind. Also, Check for application utility or driver that you had installed and keeps using usage. Message here what results it could benefit and hope this helps. Cheers :)
     
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