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Blue Screen

Discussion in 'Windows 7' started by Briib0o, Jan 8, 2013.

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  1. Briib0o

    Briib0o Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    2
    i have a gateway NV53 AMD Athlon(tm) II Dual-Core M300 2.00 GHz processor with 4GB ram 64 bit opertating system.
    i got this computer feb 2 2010 and i believe my first crash was 4 months after i got it. i have a blue screen report

    Dump File : 010513-21621-01.dmp
    Crash Time : 1/5/2013 11:02:30 PM
    Bug Check String :
    Bug Check Code : 0xc000021a
    Parameter 1 : fffff8a0`0544e950
    Parameter 2 : 00000000`00000000
    Parameter 3 : ffffffff`c0000001
    Parameter 4 : 00000000`00100688
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\010513-21621-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,560
    ==================================================

    ==================================================
    Dump File : 121712-18330-01.dmp
    Crash Time : 12/17/2012 2:51:08 AM
    Bug Check String : CRITICAL_OBJECT_TERMINATION
    Bug Check Code : 0x000000f4
    Parameter 1 : 00000000`00000003
    Parameter 2 : fffffa80`052dfb30
    Parameter 3 : fffffa80`052dfe10
    Parameter 4 : fffff800`03382460
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121712-18330-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,616
    ==================================================

    ==================================================
    Dump File : 110612-20436-01.dmp
    Crash Time : 11/6/2012 7:30:01 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`064884e0
    Parameter 2 : fffff880`04887834
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000002
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\110612-20436-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 371,952
    ==================================================

    ==================================================
    Dump File : 082212-17082-01.dmp
    Crash Time : 8/22/2012 4:43:48 PM
    Bug Check String : CRITICAL_OBJECT_TERMINATION
    Bug Check Code : 0x000000f4
    Parameter 1 : 00000000`00000003
    Parameter 2 : fffffa80`05c0d880
    Parameter 3 : fffffa80`05c0db60
    Parameter 4 : fffff800`033c9510
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\082212-17082-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,616
    ==================================================

    ==================================================
    Dump File : 072112-19422-01.dmp
    Crash Time : 7/20/2012 11:28:28 PM
    Bug Check String : CRITICAL_OBJECT_TERMINATION
    Bug Check Code : 0x000000f4
    Parameter 1 : 00000000`00000003
    Parameter 2 : fffffa80`05a89920
    Parameter 3 : fffffa80`05a89c00
    Parameter 4 : fffff800`03388510
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\072112-19422-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,616
    ==================================================

    ==================================================
    Dump File : 092611-17222-01.dmp
    Crash Time : 9/26/2011 11:56:05 AM
    Bug Check String : DRIVER_POWER_STATE_FAILURE
    Bug Check Code : 0x0000009f
    Parameter 1 : 00000000`00000003
    Parameter 2 : fffffa80`04f7c060
    Parameter 3 : fffff800`00ba2748
    Parameter 4 : fffffa80`05292770
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\092611-17222-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 1,182,912
    ==================================================

    I was wondering why my computer is crashing.
    and what i need to do to keep it from crashing
     
  2. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    check gateway d/load page for a updated video driver or reinstall the driver
     
  3. Briib0o

    Briib0o Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    2
    checked and it said all drivers are up to date
     
  4. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
  5. parkkis

    parkkis

    Joined:
    Feb 16, 2013
    Messages:
    1
    SOLVED! STOP 0xC000021A

    Some of these tips have worked for some users in the same situation. Worked for me on Vista, quite possibly work on Windows 7 and 8.


    Hi folks

    Windows (Vista) was unable to start in all modes available: Safe mode, Last known Good Configuration, Repair your computer, System Restore, etc.

    Since the machine was useless I went to another computer and burned the Hiren's Boot DVD v 15.2 Restored Edition 1.1 (January 2013). Owing to the DVD's network capabilities I updated and ran its several antivirus programs (Clamwin, Kaspersky, SuperAntiSpyware, etc) which removed a few pests. This is always a good practise before starting repairing a failed computer.

    I was now ready to tackle the STOP 0xC000021A. As suggested somewhere I thought I could simply keep disabling Vista's endless [possibly-corrupted] drivers and services using MSDaRT CD (aka) ERD Commander 6. Disabling stuff however caused only more BSODs. (By the way, on my experience, MSDaRT contains the only working offline Registry editor if you'll ever need one. Hiren's editors did not work for me)

    I was adamant if I ever get this Vista to start even once I'll be sure to upgrade to Windows 7 immediately.

    I ran memory tests, replaced the videocard and disabled all that I could in BIOS. It did not help.

    Here's a good tip - that didn't work for me:
    Code:
    SFC /SCANNOW /OFFBOOTDIR=C:\ /OFFWINDIR=C:\Windows
    couldn't start due to pending tasks, although the famous c:\windows\winsxs\pending.xml didn't even exist. Modifying pending entries in Registry http://technet.microsoft.com/en-us/library/cc164360(v=exchg.80).aspx did not help either.

    Here's probably even better tip:
    Code:
    DISM.EXE /image:C:\ /cleanup-image /revertpendingactions
    to remove pending tasks - but is included only on Windows 7 DVD and not on Vista DVD. Tried but it did not work in Vista.

    Others have replaced Winlogon.exe, Csrss.exe, win32k.sys but it did not help me.

    I finally solved this. I did what I should have done the first day:
    To reinstate earlier - still working Registry hive/hives from the days the STOP 0xC000021 BSOD didn't yet exist. I read somewhere that I do not want to reinstate all of them at once but instead try one-by-one until the issue resolves. And that actually resolved it for me:

    Ok, so I first copied one file called SYSTEM from
    C:\Windows\System32\config\RegBack
    to
    C:\Windows\System32\config
    overwriting the previous one and rebooted. (First of course made backup copies of both SYSTEM files, just in case).

    It did not help. I then copied SYSTEM and COMPONENTS. It did not help. I copied SYSTEM and COMPONENTS and SOFTWARE and the problem was solved - in my case at least. I did not have to copy SAM and SECURITY that are located there too.
    Vista could now successfully start. I immediately upgraded to Windows 7 to prevent further issues with Vista or with this BSOD.
    To me this is like an in-place upgrade - getting a new engine in place of a failing one. Upgrading process replaces so many bits and pieces, here and there, thus providing me some confidence that I will not run into this BSOD again. I could also keep (probably) all or most of the installed software and not resort to a clean install. Upgrade process will advice which software need to be removed such as Skype. (Well, instead of removing, I updated Skype to the latest and it survived the Windows 7 upgrade nicely)

    Hope this gives you some tips on what to try. I'll happily take feedback.
     
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