Blue Screen

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annedr01d

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Jan 20, 2015
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Laptop keeps getting this blue screen, and it only stays on for about 15 seconds before restarting. What can I do?

It died due to a dead battery, and this started happening after getting a new one. Any help would be much appreciated! Thank you!
 

Attachments

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Nov 27, 2014
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* whats the laptop model?
* which windows are u using?

if you remove the battery and only operate on ac power adaptor, even then this happens?

when it boots, keep pressing F8 and boot to safe mode. stay there for a while and see if it shut down even in safe mode. If you get enough time, copy the file(s) from below location and share it here:
c:\windows\minidump
 
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Jan 18, 2015
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Can you still boot into safe mode? If you can:

1) Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html You might be able to do this on your laptop by doing "Safe Mode with Networking", or you might have to do it on a different computer and transfer the file to your laptop via USB drive.
2) Double-click BlueScreenView.exe file
3) When autoscan is done (screen comes up), click Edit->Select All then File -> Save Selected Items.
4) Save the report as BSOD.txt.
5) Open BSOD.txt, copy all content and paste it into your next reply.
 

annedr01d

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Jan 20, 2015
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It's an HP Compaq 6730s running xp professional.

I tried booting in safe mode and it gets stuck on the driver loading screen for about 15 minutes and then restarts and continues the loop again and again.

Tried taking the battery out and it still has the same problem.

Also, I think I hear a weird clicking noise as it tries to start up.
 

DaveBurnett

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Boot your machine normally and as Windows is starting repeatedly press F8

You should see a menu screen and one of those options is DO NOT AUTOMATICALLY RESTART or something like that. Choose that.
 

annedr01d

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Okay, now it's sitting on the blue screen. What can I do from here?

Thanks for helping me with this!
 

DaveBurnett

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Is it the same as the one you first posted?

Can you please zip and attach one of those MINIDMP files
 

annedr01d

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Jan 20, 2015
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It still says "BAD_POOL_CALLER". But the numbers under Technical Information are different, should I post another picture?

How can I do the MINIDMP files when I can't get it to start up?
 

DaveBurnett

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Where are you posting from??

Do you have a Live Linux that you can boot to in that machine??
 

DaveBurnett

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Do you have any bootable media that you can use in that machine and copy a file to a USB stick that you can read in the machine you are posting from?
 

annedr01d

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Jan 20, 2015
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No. Can I make one with a regular flash drive? (I'm starting to think this problem may be beyond my capabilities to fix, even with online help).
 

blues_harp28

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Jan 9, 2005
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Try the following.
Tap F8 and choose - Enable Boot Logging.
Press Enter on the keyboard.
Make a note when it stops loading a file or driver.
http://www.watchingthenet.com/how-to-enable-boot-logging-for-fixing-startup-problems-in-windows.html
======
BAD_POOL_CALLER - can be Ram related.
Run a Mem Test.
http://www.memtest.org/
Scroll down to 'Download (Pre-built & ISOs)'
'Download - Pre-Compiled Bootable ISO (.zip)'

Download the ISO file -then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

Guide to using Memtest86+
http://www.bleepingcomputer.com/forums/topic207910.html
 

DaveBurnett

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The vast majority will work. It doesn't need to be vary large or you will waste space.

I think UBCD contains MEMTEST as one of it programs.
 

blues_harp28

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Jan 9, 2005
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If you have more than one stick of Ram installed - remove one stick at a time and see if it will boot to the desktop.
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c01647776

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01507120
Shut down the Notebook. If you are unsure whether the Notebook is off or in Hibernation, turn the Notebook on, and then shut it down through the operating system.
Disconnect all external devices connected to the Notebook.

Disconnect the power from the Notebook by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the Notebook.

Remove the battery. Click here for instructions on removing the battery .
Loosen the captive P1 Phillips-head screw that secures the memory cover to the bottom of the notebook.
Lift the memory cover and remove it
 
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