Blue Screen

[Annette7]

PC Keeps showing blue screen and shutting down.

Image of screen attached

 

[Turn2]

Can you recreate the issue in safe mode? Try also running a memory diagnostic.

Click Start, type mdsched.exe in the Search box, and then press Enter.

Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.

Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.
When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.

 

[Annette7]

Not sure what you mean by recreate the issue in safe mode?
I ran a memory diagnostic (extensive) which took hours and when I got this morning it had finished with no notice of any errors but looked like the blue screen had such down because there was a message saying 'Widows has shut down unexpectedly due to an error and had to restart.

 

[blues_harp28]

Blue Screen caused by IDSvia64.sys - relates to Norton [Symantec]
If you can access your pc you may need to remove and then re-install Norton.
http://www.systemlookup.com/search.php?type=filename&search=IDSvia64.sys&s=

Will it start in Safe Mode - tap F8 as the pc is starting up?
The link below shows how to use the install DVD to try and repair your pc.
Read all information carefully.
http://www.bleepingcomputer.com/tutorials/windows-7-recovery-environment-command-prompt/

 

[Annette7]

Thanks for the reply.
I have uninstalled Norton then reinstalled it again so hope that solves the problem.

 

[blues_harp28]

Thanks for the reply.
I have uninstalled Norton then reinstalled it again so hope that solves the problem.

Ok - keep us updated.

 

[Annette7]

Will do thanks. Seems OK so far.
Although having a problem with my iphone when I connect to PC it's not coming up autoplay to transfer pictures and videos???

 

[blues_harp28]

I know very little about iphones - you will need to post your question here.

http://forums.techguy.org/88-phones-handheld-devices/

 

[Annette7]

ok Thanks

 

[Annette7]

Unfortunately got the blue screen again this morning. Could it be because I didn't delete all the files when I deleted Norton but kept some of them??

 

[blues_harp28]

The same error - IDSvia64.sys
Download their uninstaller - then re-install Norton.
Let us know if that stops the blue screen.
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

 

[Annette7]

Thanks for the quick reply. I have followed your instructions and will let you know if that stops blue screen.

 

[Annette7]

Unfortunately the blue screen is still happening.

 

[blues_harp28]

Did you use the Norton uninstaller and then re-install Norton?

Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]

Look in c:\windows\minidump
Copy the last 5 minidump files to that new folder.
Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.

Use the 'manage attachments' in the 'Go Advanced' reply window to upload that zip file here as an attachment.

 

[Annette7]

Yes I followed your instructions and used the Norton uninstaller and then re-installed Norton.

Here are the files you asked for

Thanks