Blue Screen

[pearlaking]

I have Windows 7. My problem started with an error regarding a driver for the display device. Windows said the best driver was installed. I went to the AMD website and downloaded a driver. Worked better. then went to microsoft application errors, did something for that, then started having issue with driver again. Restored to last known working point. then the driver errors again. I have reinstalled the driver from the website several times. Then I start getting this blue screen error. Any help appreciated.


Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800B0D74E0
BCP2: FFFFF88004407BA8
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030915-30607-01.dmp
C:\Users\CSR01\AppData\Local\Temp\WER-58266-0.sysdata.xml

 

[blues_harp28]

Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]

Look in c:\windows\minidump
Copy the last 5 minidump files to that folder.
Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.

Use the 'manage attachments' in the 'Go Advanced' reply window below to upload that zip file here as an attachment.

 

[pearlaking]

Attached are the dump files.

 

[blues_harp28]

Minidump results - all showing the same.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009590010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880049a1ba8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------
FAULTING_IP:
atikmpag+7ba8
fffff880`049a1ba8 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
atikmpag+7ba8
fffff880`049a1ba8 4883ec28 sub rsp,28h

SYMBOL_NAME: atikmpag+7ba8

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4e68f2d9

FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

Atikmpag.sys
http://support.amd.com/en-us/download/auto-detect-tool
Download the driver to your desktop.
Then use AMD Uninstall Utility to remove all traces of the installed driver.
Reboot and install the new driver.
http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx