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Blue Screen

Discussion in 'Windows 7' started by pearlaking, Mar 9, 2015.

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  1. pearlaking

    pearlaking Thread Starter

    Joined:
    Aug 19, 2002
    Messages:
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    I have Windows 7. My problem started with an error regarding a driver for the display device. Windows said the best driver was installed. I went to the AMD website and downloaded a driver. Worked better. then went to microsoft application errors, did something for that, then started having issue with driver again. Restored to last known working point. then the driver errors again. I have reinstalled the driver from the website several times. Then I start getting this blue screen error. Any help appreciated.


    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800B0D74E0
    BCP2: FFFFF88004407BA8
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\030915-30607-01.dmp
    C:\Users\CSR01\AppData\Local\Temp\WER-58266-0.sysdata.xml
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    Post the Minidump files
    Create a new folder on the desktop and call it dumpfiles [or something similar]

    Look in c:\windows\minidump
    Copy the last 5 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.

    Use the 'manage attachments' in the 'Go Advanced' reply window below to upload that zip file here as an attachment.
     
  3. pearlaking

    pearlaking Thread Starter

    Joined:
    Aug 19, 2002
    Messages:
    97
    Attached are the dump files.
     

    Attached Files:

  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    Minidump results - all showing the same.
    Atikmpag.sys
    http://support.amd.com/en-us/download/auto-detect-tool
    Download the driver to your desktop.
    Then use AMD Uninstall Utility to remove all traces of the installed driver.
    Reboot and install the new driver.
    http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx
     
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