1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Blue screen

Discussion in 'Windows 7' started by anksss, Aug 25, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. anksss

    anksss Thread Starter

    Joined:
    Aug 25, 2018
    Messages:
    3
    Hi there, please could u help me with my Lenovo 710, since my battery died laptop doesn't work anymore.
    When I turn it on the screen is blue, asks me to choose keyboard layout, once chosen it takes me to two options:
    - troubleshoot
    - turn off pc
    Once in troubleshoot nothing I've tried works.

    Please help, I have so much important data I can't loose.
     

    Attached Files:

  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,124
    First Name:
    Liz
    Remove the hard drive from the computer. Attach it to a working computer using a hard drive to USB adapter and copy your files.

    In the future I suggest you always copy files off the computer because hard drives die.
    Also, learn to make images so when the computer gets infected or blue screens because of a bad Windows patch. you can restore the newest image in under an hour and not spend days ttrying to determine what is wrong and then how to fix it.
     
  3. anksss

    anksss Thread Starter

    Joined:
    Aug 25, 2018
    Messages:
    3
    Thank you Plodr, I am not in any way IT specialist. Do u think I would be able to do it by myself? If so before I open my laptop could u tell me do I need any tools apart from screwdriver ofcourse any adapters?

    Also once Ive removed the hard drive and saved my data, what do I do next to make my laptop work again?

    Thank you for the advise re doing windows image, never even knew about it. Will definitely do it regularly.
     
  4. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,124
    First Name:
    Liz
    After viewing part of the video


    it looks difficult.
    Personally, I would not want to use a prying tool to separate the back from the innards. I'd be afraid I'd break something.

    I'm by no means an IT specialist. I'm just a senior citizen who watched and learned how to do some things.

    I also didn't realize that the hard drive is an ssd. I've never had to do anything with that type so I'm not even sure how to hook it up to another computer if you got the ssd out of your laptop.

    I don't understand that. I've owned several different brand laptops and when the batteries got too old to hold a charge, the laptops still worked when plugged into the wall.
    Unfortunately, it appears that you have to remove screws and pry aprt the back from the innards to replace the battery too.

    My suggestion, take it somewhere to have the battery replaced. Be sure you let them know that you want to watch while they do this.
    Perhaps after the battery is replaced, the laptop will work properly.
     
  5. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    This looks like Win 8 or 10 Os. It doesn’t look like you have tried any troubleshooting steps that may help first before considering your hard drive bad.

    When you get to the troubleshooting menu. Select startup repair and run to see if it helps.

    You can also choose Restore points to see if you have any restore points to try. If neither of these work then we can try other steps.
     
  6. anksss

    anksss Thread Starter

    Joined:
    Aug 25, 2018
    Messages:
    3
    Thank you, yes that video looks rather difficult (not my level yet )
    What I meant reference dead battery was just that it went flat while I was printing, but other than that it didn't cause any problems before.

    May I just ask why do u advise that I watch when they are opening the laptop? My worry is that I wouldn't be able to, last time I had to take it to Currys and they've sent it of for repair which took few days. I'm afraid I don't have better option at present
     
  7. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,124
    First Name:
    Liz
    First to be sure they didn't break anything while prying the back and the motherboard apart and then try to tell you that you damaged the computer. Second, to help you learn how to replace a battery should you need to do so in the future.

    My husband's laptop keyboard needed replacing. I paid to have it done. He did it in front of us and now I feel should my laptop keyboard ever need replacing, I could do it.
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1214955

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice