Blue Screen

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steve.trayno

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Sep 21, 2003
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My computer runs Windows Me.
Lately when I try to connect to the internet I get a blue screen and the following message.

An exception OE has occurred at 0028:C0030D40 in VxD_ _ _, This was called from 0028:C002F285 in V x D _ _ _, It may be possible to continue normally....etc.

Usually I have to turn off from the power button and power back up.

Can anyone tell me what I need to do to fix this?
 
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steve.trayno

Thread Starter
Joined
Sep 21, 2003
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3
Thanks,
Read the comments posted on that address.
My problem can happen if my computer has been on for hours, even if I have been connected previously without error, disconnect then try to reconnect.
Also I use Incredimail, I don't know if it is unrelated but sometimes I will type an email hit send, it will just keep sending until I finally have to reboot.
And other times it just goes to the blue screen.
Perhaps Incredimail is the problem?
 

steve.trayno

Thread Starter
Joined
Sep 21, 2003
Messages
3
I have not installed anything recently that I can remember.
It has been happening for about 2 weeks more frequently but has happened previously.
 
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I don't have any solid answers, but one of the first things I would do, if it is happening frequently, is to "clean-boot" the system.

This is done by running the System Configuration Utility (start, run: msconfig) and followng the directions here:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q267288

You can be more selective in what you uncheck by clicking on the Startup tab and removing the checks for individual applications.

Under greatest suspicion would be net related apps such as antivirus, firewall, messenger, ICQ, etc.

Before you do this you might want to let us have a look at a HijackThis Scanlog to see if there are any specific issues there that need addressing from a security standpoint.

http://www.tomcoyote.org/hjt/

If clean - booting fails to isolate the problem I would be leaning towards doing such things as removing and reinstalling Dialup-networking, the modem, and possibly TCP/IP.
 
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