1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Blue Screen

Discussion in 'Windows XP' started by darline4444, Oct 31, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. darline4444

    darline4444 Thread Starter

    Joined:
    Oct 31, 2007
    Messages:
    3
    I have been getting periodically a "blue screen." I know that's bad:eek: All of a sudden it comes up. There is a lot of white typing on it, too much to list here. I wish it is something I can print to tell you exactly what it says, but I am not able to do anything but shut down my computer by pressing the start/stop button. I can't even do the ctrl, alt, delete. However, I have seen the word "fatal" amongst all the typing. What can it be related to and how can I make sure it won't happen again? I am afraid the next time there might be a crash, and I have extremely important filed (who doesn't, though) on my computer, as I use it in my business! If anyone can be of ANY assistance...:eek:
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    When did this begin, and did you install any new hardware or software before it started?

    I can run a debugging utility on the dump files if you do this:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a 3rd party driver causing the error, if one exists for it.

    Since almost all bugchecks can be caused by faulty ram, I would recommend you perform memory tests.

    Beginners Guides: Diagnosing Bad Memory


    Memtest86 - A Stand-alone Memory Diagnostic
     
  3. darline4444

    darline4444 Thread Starter

    Joined:
    Oct 31, 2007
    Messages:
    3
    Honestly, I would say it's done this about 5 five times may be in the last few months. Since this has begun, I would say I downloaded the Ebay toolbar, something with Mozilla Firefox, Roxio 9 Creator (which I've since uninstalled), software for my digital recorder, Olympia, I think it's called (anyway, the popular one that's out there), probably downloaded some update for the Google toolbar, downloaded something called Minuscript, which is a software to assist the court reporting field to condense transcripts. There might be something else that I am not remembering...I am going to try what you said. Question: when you say navigate to %systemroot%/minidump, how do I do that? Is it start, search c:/windows?
     
  4. darline4444

    darline4444 Thread Starter

    Joined:
    Oct 31, 2007
    Messages:
    3
    Rollin' Rog: I just thought of something else. I'm the lady with the "blue screen." If it is a memory problem, couldn't I just replace it and get new and better memory? Would that affect what I have on my computer? Would I have to back everything up first? Which I do anyway, but...
     
  5. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Here's the thing: 5 times in a few months is too intermittant to really know if you've fixed anything.

    However, if you follow the instructions to upload the minidump files, and we can confirm that the problem is consistently caused by a NON Microsoft application or driver -- we can remove and reinstall that -- or perhaps better, find you a substitute application that will not cause the problem.

    Just use Windows Explorer to navigate to:

    c:\windows\minidump

    You should find the files there.

    The designation %systemroot% is a "variable" which just means the Windows directory on the "root" drive -- which for some people is not necessarily 'c'.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Blue Screen
  1. BruhXP
    Replies:
    7
    Views:
    502
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/645956

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice