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Blue Screened

Discussion in 'Windows 7' started by bluescreened, Jul 15, 2015.

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  1. bluescreened

    bluescreened Thread Starter

    Joined:
    Jul 15, 2015
    Messages:
    1
    Have an HP Pavilion dv2700 that keeps showing a blue screen with the message:

    Problem event:blue screen
    OS version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional info about problem:
    BCCODE: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack:1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidmp\071515-21184-01.dmp
    C:\Users\dv2000\AppData\Local\Temp\WER-31465-0.sysdata.xml

    What can the problem be? Please HELP!
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,460
    Hi, some reasons for Blue Screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.
    ======
    Let us have some Pc specifications.
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
    ======
    Post the Minidump files
    Create a new folder on the desktop and call it dumpfiles [or something similar]

    Look in c:\windows\minidump
    Copy the last 4 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.

    Use the 'Manage attachments' in the 'Go Advanced' reply window below to upload that zip file here as an attachment.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,116
    First Name:
    Frank
    The HP Pavilion dv27xx series laptops has about 129 models, so we don't know which one you have.
    The complete model number should have 2 numbers and 2 characters after "dv27".
    Advise the complete model number on yours.

    Also advise the exact part/product number(P/N) on yours.

    -----------------------------------------------------------
     
    Last edited: Jul 16, 2015
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