Blue screens with Nero 6 and 7

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pyxidium

Thread Starter
Joined
Jun 24, 2007
Messages
46
Dear TSG

I started getting blue screens with the IRQL_NOT_LESS_THAN_EQUAL message while burning DVD with Nero 6. I ran Spybot, SAS, Ad-aware and Spyware Blaster to no avail. I ran the Nero clean-up tool from the Nero website then installed the free version of Nero 7.
Still the blue screens. K-lite codec pack is up to date. I´m running windows XP, and haven´t yet experienced any problems while running anything else, just Nero.

***STOP : 0x0000000A ( 0x02EFE4B4, 0x0000001C, 0x00000000, 0x804E1456 )

Cheers

Pyxidium
 
Joined
Dec 9, 2000
Messages
45,855
I can run a debugging utility on the dump files if you do this:

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

This might point us to a 3rd party driver causing the error, if one exists for it.
 

pyxidium

Thread Starter
Joined
Jun 24, 2007
Messages
46
Dear Rollin´Rog

Thanks for your reply

Here´s the files as requested, although there were only two in the folder.

Cheers again

Pyxidium
 

Attachments

Joined
Dec 9, 2000
Messages
45,855
I'm not sure I can see a common denominator with these.

One occurs in "usbstor.sys" a file system driver associated with external disk drive storage and the other in "ntkrnlmp.exe " a core file system process in which faults are often hardware related such as bad ram or overheating.

So I'd say the two things you need to look into for starters is testing the ram and ensuring the system is not overheating.

However if all these burn operations include files on an external drive -- try using something else for storage for a test.

You can use Memtest86 to test the ram -- but if you have multiple modules it would be a good idea to see what happens with one at a time removed, providing they are not of the type that must be run in pairs.

Beginners Guides: Diagnosing Bad Memory


Memtest86 - A Stand-alone Memory Diagnostic
 

pyxidium

Thread Starter
Joined
Jun 24, 2007
Messages
46
Rollin´ Rog

Thanks again for your advice.

Memtest86 shows no problems. I tried burning DVD again a few times, to see if it gave you some more to go on, so here are three more .dmp files. (I´ve included the initial two for comparison)

The first of the Oct 27 ones was an attempt to burn a file from an external drive, the other two are from files stored on the c: drive.

Still no problems with any other applications, can´t see how it could be overheating either.

Cheers again

Pyxidium
 
Joined
Dec 9, 2000
Messages
45,855
Well they all involve file system errors of one flavor or another.

Here is what strikes me as strange in each of those dump files -- although this varies somewhat from one to another -- there seems to be an excessive number of "unloaded modules" and in particular multiple instances of one related to a logitech quick cam. I have no explanation for it:

Unloaded modules:
f15f9000 f1624000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4fa3000 f4fac000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8cef000 f8cf1000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f0dcd000 f0df8000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f36cb000 f36d4000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3b86000 f3b8f000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c5d000 f8c5f000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f0dcd000 f0df8000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3fb7000 f3fc0000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3a5e000 f3a67000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8cbf000 f8cc1000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f0dcd000 f0df8000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f383e000 f3847000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3896000 f389f000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c49000 f8c4b000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f0dcd000 f0df8000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3886000 f388f000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f1684000 f168d000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8cc1000 f8cc3000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f15f9000 f1624000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f362b000 f3634000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3896000 f389f000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c41000 f8c43000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f2e00000 f2e2b000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f370b000 f3714000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f429f000 f42a8000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f2e00000 f2e2b000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c71000 f8c73000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f37be000 f37c7000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c45000 f8c47000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f42bf000 f42c8000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3c4e000 f3c57000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f2e00000 f2e2b000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3c4e000 f3c57000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c81000 f8c83000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f3793000 f37be000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f38c6000 f38cf000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f38d6000 f38df000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4251000 f427c000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8e3d000 f8e3e000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f427c000 f429f000 aec.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4426000 f4433000 DMusic.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4446000 f4454000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c4b000 f8c4d000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4e03000 f4e0c000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4416000 f441f000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4436000 f443f000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4456000 f445f000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f4476000 f447f000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f5379000 f5382000 lvusbsta.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
On the other hand, compare this to someone else's "unloaded modules" list >

Unloaded modules:
ed555000 ed564000 drmk.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7d60000 f7d61000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ed3fb000 ed426000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ed426000 ed44a000 portcls.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ed595000 ed5a2000 DMusic.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ed44a000 ed46d000 aec.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ed6c5000 ed6d3000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ed63d000 ed64c000 sysaudio.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b8e000 f7b90000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7a4e000 f7a53000 smb.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f78de000 f78e7000 processr.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7a2e000 f7a33000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b32000 f7b35000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
>> I'm wondering if this could be caused by a badly fragmented drive. ??
 

pyxidium

Thread Starter
Joined
Jun 24, 2007
Messages
46
Rollin´ Rog

Thanks again for your reply

Well, on closer inspection, the fan was sticking. Have sorted that and it looks like your first diagnosis was correct. Thanks for that.

On the subject of the webcam: looking at a hijackthis log (I check for trojans in the winlogon notify once a week) after I installed the webcam, I thought it looked strange. Is this normal or do I have potential problems here? The camera seems to be working OK.

Cheers again in advance

Pyxidium

Logfile of HijackThis v1.99.1
Scan saved at 11:54:35, on 30/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\msiexec.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Carr\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/english/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Shareaza Web Download Hook - {0EEDB912-C5FA-486F-8334-57288578C627} - C:\Program Files\Etomi\Plugins\RazaWebHook.dll (file missing)
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LVCOMSX] "C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ioloDelayModule] C:\Program Files\iolo\System Mechanic 6\delay.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [System Mechanic Popup Blocker] "C:\Program Files\iolo\System Mechanic 6\PopupBlocker.exe"
O4 - HKCU\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic 6\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Download with &Shareaza - res://C:\Program Files\Etomi\Plugins\RazaWebHook.dll/3000
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: NTLSignup - https://register.tesco.net/tesco/NTLSignup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-gb/4,0,0,84/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1182258908500
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-gb/1,0,0,21/mcgdmgr.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712....akamai.com/6712/player/install/installer.exe
O18 - Protocol: bw+0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: offline-8876480 - {75540E9E-C5D8-410B-A3D6-18E6ABDA0D53} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\Logitech\SrvLnch\SrvLnch.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
 
Joined
Dec 9, 2000
Messages
45,855
Lol, you may have set a record for "018" entries. This is just some update nonsense that clogs the registry and is placed there by Logitech Desktop Messenger -- an application which really has no place doing this.

>> http://www.pcreview.co.uk/startup/backweb-8876480.exe/Logitech Desktop Messenger.php

I always recommend removing it through Add/Remove programs -- and then checking and "fixing" all those 018 entries in the scanlog.

One other minor piece of "housekeeping" is this entry, which gets recreated whenever you have a blue screen. You can check and "fix" that as well:

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

Everything else is copacetic -- so hopefully you have this sorted out.

You're most welcome for the help -- and if you do feel all is well you can mark the thread "Solved" using the thread tools menu here.

>> only one other thing, you have the Microsoft installer running (msiexec.exe) and this is perfectly normal during or shortly after an install which uses it, but should not be present once the install has completed and following a reboot.
 

pyxidium

Thread Starter
Joined
Jun 24, 2007
Messages
46
Rollin´Rog

Thanks again, have got rid of the 018 entries and have had no more problems with Nero.

Having said that, just got another blue screen whilst surfing.

Any ideas?

Cheers in advance

Pyxidium
 

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