Blues Screen with External Drive

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Peredy

Thread Starter
Joined
Dec 9, 2011
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5
Hello,

I just got the dreaded BSOD (Blue screen of death). This only happens when I plug in my external hard drive. First, here is the error:

STOP: 0x00000024 (0x001902FE, 0xB9CEF3D0, 0xB958FF73

Ntfs.sys - Address B958FF73 base at B9542000m Datestamp 48025be5

Beginning dump of physical memory

What I have tried is:
Plugging it into different computers (3 different ones)
Running a repair tool (scanned for free, wants $ to fix it - Purchase required)
Rolled back systems
Started in safe mode

Here are the results
* It happens on all 3 computers as soon as the hard drive is plugged in
* I do not have money to purchase the program, however I doubt that my system needs the repair anyways BECAUSE most of the errors are saying that it cannot find certain target files. This is because the hard drive is not plugged in. If the hard drive didnt give the BSOD it would find them, and all 3 computers get the same.
* Safe mode did nothing. Plugging it in still gave the BSOD
* Rollback did nothing as well.
* Updated all drivers. However I believe this is also not the problem as like I said it does the same on all machines. Just happened today.

** NOTE **
Before I unplugged it yesterday I did notice an error that said "Windows cannot write the saved file..." (thats all I can remember from that) But it didn't give the blue screen right then.

System:
XP Professional / 32 bit (All machines)
Antivirus installed on one machine
External Drive: Seagate

Any help is greatly appreciated, as these files on this external drive are Extremely important.

Please remember, I don't know how to run any fix when I can't even plug it in without getting the BSOD.


Key factor: I cannot run any diagnostic on the external drive because I get the BSOD immediately when I plug it in the usb.


Thanks a ton in advance!
 

Phantom010

Retired Trusted Advisor
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Mar 9, 2009
Messages
34,801
Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

Windows will compress (zip) the file and save the new zipped file in the same location.


If the Minidump folder is empty, you'll need to configure Windows to create minidump files:

How to Configure Windows to Create Minidump Files

 

Peredy

Thread Starter
Joined
Dec 9, 2011
Messages
5
Here is the mini dump files from all three times it happened on this machine. Thank you again for any and all help.
 

Attachments

Phantom010

Retired Trusted Advisor
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Messages
34,801
Is this an old external hard drive? Any chance it might be failing?
 

Peredy

Thread Starter
Joined
Dec 9, 2011
Messages
5
It could be failing. I've only had it for 6 months though. With an error usually means there is a fix doesn't it?
 

Peredy

Thread Starter
Joined
Dec 9, 2011
Messages
5
I thought of that, but the problem is it has to be connected to the computer to run that. As soon as it gets connected I get the blue screen so I can't run anything. Chkdsk wont run on the drive if it's not connected.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Yeah, it would help indeed if you could at least plug it in... :(
 

Peredy

Thread Starter
Joined
Dec 9, 2011
Messages
5
What I dont get is that I disabled auto run, so why it's still picking up on the Hard drive when I plug it in before I can run a chkdsk. There has to be some work around for this.
 
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