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Bluescreen (BAD POOL HEADER) only working in safe mode

Discussion in 'Windows 7' started by kvckarz, Feb 7, 2017.

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  1. kvckarz

    kvckarz Thread Starter

    Joined:
    Feb 7, 2017
    Messages:
    1
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 4077 Mb
    Graphics Card: NVIDIA GeForce GT 525M, 1024 Mb
    Hard Drives: C: 921 GB (785 GB Free);
    Motherboard: Intel Corp., Base Board Product Name
    Antivirus: Trend Micro Internet Security, Updated: Yes, On-Demand Scanner: Enabled

    Hi, toshiba satellite L750 will not work only in safe mode, i have tried many methods but so far none have worked. BAD POOL HEADER keeps coming up.
     

    Attached Files:

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  3. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,191
    =
    Hi, minidump files check - in part.
    PHP:
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !
    analyze -v to get detailed debugging information.

    BugCheck FE, {865fffffa8006065c80}

    Probably caused by usbhub.sys usbhub!UsbhHubProcessChangeWorker+ec )

    FollowupMachineOwner
    ---------
    4kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheckfirst parameter is USB bugcheck code.
    Arguments:
    Arg10000000000000008USBBUGCODE_RESERVED_USBHUB
    Arg2
    0000000000000006USBHUB_TRAP_FATAL_TIMEOUT
    Arg3
    0000000000000005TimeoutCodeTimeout_PCE_Suspend_Action3 PortData->PortSuspendEvent
    Arg4
    fffffa8006065c80TimeoutContext PortData

    Debugging Details
    :
    ------------------
    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID
    :  VISTA_DRIVER_FAULT

    BUGCHECK_STR
    :  0xFE

    PROCESS_NAME
    :  System

    CURRENT_IRQL
    :  0

    LAST_CONTROL_TRANSFER
    :  from fffff880044c1b14 to fffff80002c7b400

    STACK_TEXT

    fffff880`03377ad8 fffff880`044c1b14 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 nt!KeBugCheckEx
    fffff880
    `03377ae0 fffff800`02f77413 fffffa80`05b7b050 00000000`00000001 ffffffff`dc3a58a0 fffff800`02e242d8 usbhub!UsbhHubProcessChangeWorker+0xec
    fffff880
    `03377b40 fffff800`02c84355 fffff800`02e24200 fffff800`02f77301 fffffa80`03fec000 fffffa80`03fec040 nt!IopProcessWorkItem+0x23
    fffff880
    `03377b70 fffff800`02f16236 214f10ea`62549b8b fffffa80`03fec040 00000000`00000080 fffffa80`03fd7720 nt!ExpWorkerThread+0x111
    fffff880
    `03377c00 fffff800`02c6c706 fffff880`0316a180 fffffa80`03fec040 fffff880`031750c0 f14cca03`f8f7f489 nt!PspSystemThreadStartup+0x5a
    fffff880
    `03377c40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 nt!KiStartSystemThread+0x16

    STACK_COMMAND
    :  kb

    FOLLOWUP_IP
    :
    usbhub!UsbhHubProcessChangeWorker+ec
    fffff880
    `044c1b14 cc              int     3

    SYMBOL_STACK_INDEX:  1

    SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: usbhub

    IMAGE_NAME:  usbhub.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  57b37a39

    FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

    BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

    Followup: MachineOwner
    ---------
    Remove all unnecessary USB devices attached to your pc.
    If that does not help - try letting Windows re-configure the USB drivers using Device Manager
    Click Start button > using Search or Run > Type
    devmgmt.msc
    Expand - USB Serial Bus Controllers by clicking on the triangle.
    Uninstall all USB drivers listed - one at a time
    Restart the computer.
    On restart Windows will automatically configure the USB drivers.
    ======
    BAD POOL HEADER - can also relate to a Ram [memory] fault.
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file then burn to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

    Guide to using Memtest86+
    http://www.wikihow.com/Test-PC-Ram-with-MemTest86
     
    Last edited: Feb 8, 2017
  4. KCkckiffe

    KCkckiffe

    Joined:
    Feb 4, 2017
    Messages:
    3
    Hi we're is the USB drivers?
     

    Attached Files:

  5. KCkckiffe

    KCkckiffe

    Joined:
    Feb 4, 2017
    Messages:
    3
    Drivers
     

    Attached Files:

  6. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,191
    At the bottom of the list.
    Universal Serial Bus Controllers
    Click the + to expand all entries.
     
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