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Bluescreen errors

Discussion in 'Windows 7' started by lolman70, Mar 21, 2015.

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  1. lolman70

    lolman70 Thread Starter

    Joined:
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    I've been receiving consistent bluescreen errors for over a month. I've tried multiple things with no success. Here are the latest dump files:
    ==================================================
    Dump File : 032115-22308-01.dmp
    Crash Time : 3/21/2015 9:14:50 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c000001d
    Parameter 2 : fffff880`02c469ff
    Parameter 3 : fffff880`0b9f0dd0
    Parameter 4 : 00000000`00000000
    Caused By Driver : afd.sys
    Caused By Address : afd.sys+29ff
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+74ec0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\032115-22308-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 305,216
    Dump File Time : 3/21/2015 9:15:57 PM
    ==================================================
    ==================================================
    Dump File : 031315-18829-01.dmp
    Crash Time : 3/13/2015 3:25:12 PM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74e90
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
    Processor : x64
    Crash Address : ntoskrnl.exe+74e90
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\031315-18829-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 315,896
    Dump File Time : 3/13/2015 3:26:52 PM
    ==================================================




    ==================================================
    Dump File : 031515-20451-01.dmp
    Crash Time : 3/15/2015 5:45:57 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`035a71a0
    Parameter 3 : fffff880`0d6fe080
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74ec0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
    Processor : x64
    Crash Address : ntoskrnl.exe+74ec0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\031515-20451-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 346,952
    Dump File Time : 3/15/2015 5:46:57 PM
    ==================================================
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi. 'Caused By Driver : afd.sys'
    'Ancillary Function Driver from Microsoft Corporation'
    http://www.systemlookup.com/Drivers/4512-afd_sys.html
    ======
    However, where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
    ======
    Create a new folder on the desktop and call it dumpfiles [or something similar]
    Look in c:\windows\minidump
    Copy the last 5 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.

    Use the 'manage attachments' in the 'Go Advanced' reply window below to upload that zip file here as an attachment.
    ======
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
     
  3. lolman70

    lolman70 Thread Starter

    Joined:
    Mar 21, 2015
    Messages:
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    Sorry, I've been busy for the past few days. Here it is:
     

    Attached Files:

  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Minidump scan result - in part.
    ======
    nvlddmkm.sys
    http://www.systemlookup.com/Drivers/54-nvlddmkm_sys.html
    http://www.nvidia.com/download/scan.aspx?lang=en-us
    usbaudio.sys
    http://www.systemlookup.com/Drivers/198-usbaudio_sys.html
    Go to the pc's manufacturers website and check for drivers that may need updating.
     
  5. vembutech

    vembutech Banned

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  6. lolman70

    lolman70 Thread Starter

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    I attempted to update both drivers. i think i successfully updated the usbaudio, but the nvidia website said my drivers were up to date. Maybe i have a faulty gpu?
     
  7. AtlBo

    AtlBo

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  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Any more blue screens and minidump files you can post since 24th March.
     
  9. lolman70

    lolman70 Thread Starter

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    Yes, here they are
     

    Attached Files:

  10. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Minidump file check x 3 - in part.
    =======
    Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
    Some reasons for Blue Screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.

    I would do the following - starting with the MemTest.
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file - then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can - as it may pass the test with all sticks remaining in the pc but fail the test on individual sticks of Ram.
    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    ======
    Hard drive test.
    SeaTools for DOS tutorial - ISO to CD
    http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US
    ======
    Check for overheating.
    http://www.piriform.com/speccy
    http://www.cpuid.com/softwares/hwmonitor.html
    ======
    ======
    Also run System File Checker.
    Click on Start - Search
    Type
    cmd
    Right click on cmd.exe - select Run as Administrator.
    At the Command Prompt - Type
    sfc /scannow
    (Note space after sfc)

    Press Enter.
    Let it run to completion - but do not close the Command Prompt window
    To save the log file.
    Copy and Paste the following in Command Prompt.

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    Press Enter

    On your desktop you will see a text file called sfcdetails.txt
    Copy and Paste into your next post.
     
  11. lolman70

    lolman70 Thread Starter

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    I ran scannow with no errors
     

    Attached Files:

  12. lolman70

    lolman70 Thread Starter

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    Also ran 8 passes on memtest without any errors
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  14. lolman70

    lolman70 Thread Starter

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    Thanks, will do
     
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