Bluescreen In Window Vista

[MJ4]

My desktop is just 3 months I dont understand why I am encountering Bluescreen especially when I am replying to my email and it happen most of the time. Down below is what I gather after the bluescreen...

Problem : bluescreen
os version :.0.6001.2.1.0.768.3
local id: 1033

mini040108-01.damp
sysdate.xlm
version.txt

BCD CODE : d1
BCP1 : 0000031
BCP2 : 000000FF
BCP2 : 00000001
BCP4 : 8375E0CD
OS VERSION : 6_0_6001
SERVICE PACK : 1_0
PRODUCT : 768_1
SERVER INFORMATION : 8ac48aee-8a72-467e-ac3c-999Be13e0B82

Please I am helpless, I dont know what to do with this Window vista problem.

HELP,
mj4

 

[skinnywhiteboy]

Can you boot into Safe Mode? This file (mini040108-01.damp) resides in your temp directory. If you can successfully boot into Safe Mode, try removing your temp files and then reboot.

 

[MJ4]

Hi there, I have just deleted the file (mini040108-01.damp) from my temp directory as you said. Let us see what happened. What about this file (mini033008-02.damp)?

By the way we have the same bday.

 

[skinnywhiteboy]

Might as well just delete all your temp files in case there is anything else in there.

 

[Rollin' Rog]

The ".damp" extension is a typo. ".dmp" is a minidump file and we want those for debugging. But you should find the permanent ones in c:\windows\minidump

When did these blue screens begin? Did you install a non-windows firewall or some new Antivirus application just prior?

In any case:

I can run a debugging utility on the dump files if you do this:

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

This might point us to a non-system driver causing the error, if one exists for it.

 

[MJ4]

Hi there I was trying to do as you intructed but when I upload the attachment it says
"This form is for site access problems or site feedback only, not for solving computer problems."

What should I do?

 

[Rollin' Rog]

I think you must have clicked on the "report thread" icon (exclamation point) -- that has nothing to do with what I asked.

I'm not seeing a non-system driver as a faulting module in the minidumps.

I do see that they began on 3/11/08.

What was installed about this time, especially hardware?

If in doubt navigate to the Control Panel > Performance Information and Tools > Advanced > Reliability Monitor.

Scroll back in time to around that date and see what system changes are logged.

Also, test the ram by running mdsched.exe read the additional info and run the extended tests.

Finally post a HijackThis Scanlog:

Download and install HijackThis. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

http://www.majorgeeks.com/download5554.html

 

[MJ4]

I remember I have renewed my Trend Micro antivirus to Trend Micro internet security pro 2008 Mar. 8 and Mar 11 the bluescreen started. What should I do uninstall and reinstall my antivirus?

 

[MJ4]

I have done the Reliability Monitor, after I installed the new Trend Micro internet security pro 2008 the changes has happen. There is no problem with the ram. I have not done the last one because I think the problem rooted to the antivirus. Should I uninstall and reinstall again?

 

[Rollin' Rog]

Yes I would uninstall it -- but I would test at least for a day without reinstalling it -- just stick to reliable websites and beware of what you open email-wise.