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Bluescreen In Window Vista

Discussion in 'Windows Vista' started by MJ4, Apr 1, 2008.

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  1. MJ4

    MJ4 Thread Starter

    Joined:
    Mar 30, 2008
    Messages:
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    My desktop is just 3 months I dont understand why I am encountering Bluescreen especially when I am replying to my email and it happen most of the time. Down below is what I gather after the bluescreen...

    Problem : bluescreen
    os version :.0.6001.2.1.0.768.3
    local id: 1033

    mini040108-01.damp
    sysdate.xlm
    version.txt

    BCD CODE : d1
    BCP1 : 0000031
    BCP2 : 000000FF
    BCP2 : 00000001
    BCP4 : 8375E0CD
    OS VERSION : 6_0_6001
    SERVICE PACK : 1_0
    PRODUCT : 768_1
    SERVER INFORMATION : 8ac48aee-8a72-467e-ac3c-999Be13e0B82

    Please I am helpless, I dont know what to do with this Window vista problem.

    HELP,
    mj4
     
  2. skinnywhiteboy

    skinnywhiteboy

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    Messages:
    2,070
    Can you boot into Safe Mode? This file (mini040108-01.damp) resides in your temp directory. If you can successfully boot into Safe Mode, try removing your temp files and then reboot.
     
  3. MJ4

    MJ4 Thread Starter

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    Hi there, I have just deleted the file (mini040108-01.damp) from my temp directory as you said. Let us see what happened. What about this file (mini033008-02.damp)?

    By the way we have the same bday.
     
  4. skinnywhiteboy

    skinnywhiteboy

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    Might as well just delete all your temp files in case there is anything else in there.
     
  5. Rollin' Rog

    Rollin' Rog

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    Dec 9, 2000
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    The ".damp" extension is a typo. ".dmp" is a minidump file and we want those for debugging. But you should find the permanent ones in c:\windows\minidump

    When did these blue screens begin? Did you install a non-windows firewall or some new Antivirus application just prior?

    In any case:

    I can run a debugging utility on the dump files if you do this:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a non-system driver causing the error, if one exists for it.
     
  6. MJ4

    MJ4 Thread Starter

    Joined:
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    Messages:
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    Hi there I was trying to do as you intructed but when I upload the attachment it says
    "This form is for site access problems or site feedback only, not for solving computer problems."

    What should I do?
     

    Attached Files:

  7. Rollin' Rog

    Rollin' Rog

    Joined:
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    45,855
    I think you must have clicked on the "report thread" icon (exclamation point) -- that has nothing to do with what I asked.

    I'm not seeing a non-system driver as a faulting module in the minidumps.

    I do see that they began on 3/11/08.

    What was installed about this time, especially hardware?

    If in doubt navigate to the Control Panel > Performance Information and Tools > Advanced > Reliability Monitor.

    Scroll back in time to around that date and see what system changes are logged.

    Also, test the ram by running mdsched.exe read the additional info and run the extended tests.

    Finally post a HijackThis Scanlog:

    Download and install HijackThis. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

    http://www.majorgeeks.com/download5554.html
     
  8. MJ4

    MJ4 Thread Starter

    Joined:
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    I remember I have renewed my Trend Micro antivirus to Trend Micro internet security pro 2008 Mar. 8 and Mar 11 the bluescreen started. What should I do uninstall and reinstall my antivirus?
     
  9. MJ4

    MJ4 Thread Starter

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    I have done the Reliability Monitor, after I installed the new Trend Micro internet security pro 2008 the changes has happen. There is no problem with the ram. I have not done the last one because I think the problem rooted to the antivirus. Should I uninstall and reinstall again?
     
  10. Rollin' Rog

    Rollin' Rog

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    Yes I would uninstall it -- but I would test at least for a day without reinstalling it -- just stick to reliable websites and beware of what you open email-wise.
     
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