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Bluescreen on startup with XP

Discussion in 'Windows XP' started by eddiebrock, Jul 19, 2006.

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  1. eddiebrock

    eddiebrock Thread Starter

    Joined:
    Jul 19, 2005
    Messages:
    70
    I just had a conversation on aol IM with someone that needs help and I don't know what else to try. Could anyone help him with this problem? I posted a transcript so you can see what's going on and what I've already said.

    Z: yo i need some computer help
    Z: my desktop crashed
    Z: liek it bluescreend
    Z: then it restarted fine
    Z: then 20 min later it bluescreens
    Z: and now i cant get back on
    Me: that sucks
    Z: like it says like to start windows normally, safe mode, last known settings yada yada
    Z: and everyone i choose
    Z: it does nothing
    Z: goes to xp screen and freezes
    Z: how do i access the bios
    Z: to maybe just reintall windows
    Z: but not delete my dada
    Z: data
    Me: it could be del, F2, F8, I think its different on different computers
    Me: have you tried different F keys?
    Z: naw i figured it out its del
    Z: if i reinstall windows
    Z: it wont delete my data right
    Z: yo
    Z: right
    Me: it will delete it if you don't install it in a different directory
    Z: if i dont install what in a diff directory?
    Z: i dont want to lose my data i just want to reinstall windows
    Me: if you don't install windows in a different directory and leave the current one intact
    Me: at least in 2000, I don't know about XP
    Me: it will usually warn you before deleting everything
    Me: if you have another computer you can set the HD as a slave
    Z: ok i got a blue screen now
    Z: a problem ahs been deteced
    Z: prob seems to be caused by the following file
    Z: fdc.sys
    Me: I don't know what that does
    Me: I think the safest thing would be to take the HD from your comp, put it in another one as a slave drive, and then copy the data over to another HD
    Z: ya but what if i transfer the virus over
    Me: oh, this was caused by a virus?
    Z: i dont know
    Z: i was donwloading my emails
    Z: cause i was out of town for a month
    Z: and then norton catches like the beagle virus
    Z: and says like we deteced a possible threat yada yada
    Z: and then it bluescreend shortly after that
    Me: oh
    Z: so what do i do
    Z: I cant even reinstall windows bro
    Z: i told u i put the disk in
    Z: and it came up with that error
     
  2. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    First of all we have to have an error from the BSOD. That will make it easier to help this person. Get as much info as you can and post back.
     
  3. eddiebrock

    eddiebrock Thread Starter

    Joined:
    Jul 19, 2005
    Messages:
    70
    He didn't save the error message. When he starts up now it freezes at the XP screen. When he puts the CD in it says a problem has been detected, caused by fdc.sys.
     
  4. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
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