1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

BlueScreen/Random Restarting Dell Inspiron N5040

Discussion in 'Windows 7' started by Vinal, Oct 29, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. Vinal

    Vinal Thread Starter

    Joined:
    Oct 29, 2011
    Messages:
    2
    Hey there,

    My Girl recently got a Dell Inspiron N5040, when we first turned it on, after a few mins it randomly restarted, i thought maybe its just an update (had to install loads of windows updates) however, over the past week, its being doing it every time its been turned off for a few hours... however once it restarts and comes back on, it usually is fine, It's only when leaving it a long while then turning it back on, it does the same again, and today for the first time we got a blue screen of death, which i believe may lead to some answers, here is the report:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041287
    BCP2: 00000000000004DA
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\102911-23400-01.dmp
    C:\Users\Ledine\AppData\Local\Temp\WER-59873-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt


    Hope someone can help,

    Thanks

    James
     
  2. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    This is most likely to be caused by faulty RAM. Locate the memory sticks and remove one of them and continue to use the PC to see if the performance is any better, if not, swap the sticks and try again.

    Please post back for further help if the performance is the same with either of the memory sticks.
     
  3. Vinal

    Vinal Thread Starter

    Joined:
    Oct 29, 2011
    Messages:
    2
    I dare not take it apart thought as its only a week old, would taking it apart not void the warrenty?
     
  4. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    Take it back to where you bought it from.
     
  5. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    ...or post the minidump folder contents as indicated in the error message. We will analyze the dump for you.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1024539