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Bluetooth adapter not being recognised

Discussion in 'Hardware' started by Distance, Jul 12, 2007.

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  1. Distance

    Distance Thread Starter

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  2. usualsuspect

    usualsuspect

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    Hi,
    In what respect are you saying this? Is the dongle not getting picked up by Windows at all?
     
  3. Distance

    Distance Thread Starter

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    Sorry for the lack of detail, the pc makes the normal noise when I plug it in but in my desktop the bluetooth logo is red, not dececting bluetooth device. The logitech connection software is saying the same.
     

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  4. usualsuspect

    usualsuspect

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    have you tried uninstalling the old bluetooth installation first?

    I'm no bluetooth doctor but I would imagine the dongle has an identity associated with the installation.
     
  5. Distance

    Distance Thread Starter

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    Thats the thing, theres nothing to unintall?
     
  6. usualsuspect

    usualsuspect

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    How come the bluetooth icon is still there?
     
  7. usualsuspect

    usualsuspect

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    I have a MS bluetooth mouse that I no longer use but if I uninstall it the icon goes.
     
  8. Distance

    Distance Thread Starter

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    Its uninstalled and its still there, I try reinstalling and it still stays, saying nothing found
     
  9. Distance

    Distance Thread Starter

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    Okay, when I try to install the logitech software it now says there is already a later version of bluetooth on my computer.

    How to I uninstall this?
     
  10. usualsuspect

    usualsuspect

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    Hi Josh,

    Sorry for slow response, I'm busy with work stuff (boo!) recently.

    What about in device manager? Can the dongle be seen in there? If so, uninstall it as a seperate component. It sounds like the dongle driver isn't part of the uninstall for the M/K combo.

    If you run MSCONFIG from the command prompt and check the Startup tab, that should tell you where the bluetooth is getting ran from.

    There's always the manual uninstall option too. Last resort though. Create restore point; Delete the Logitech folder where you installed to; run Regedit and create a backup; search for 'Logitech' and delete all entries.

    I'm away for a few days now, but hopefully someone can help.
     
  11. Distance

    Distance Thread Starter

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    Before you replied to that I tried downloading the latest version of the software from Logitech, I installed it and on the connectivity application when you first run the software I got a windows popup saying my Usb device has malfunctioned.

    Would you recommend getting a replacement?

    Josh
     
  12. usualsuspect

    usualsuspect

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    Besides trying it out on another machine, I guess we are running out of options.

    Have you bothered contacting Logitech?
     
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