Bluetooth adapter not being recognised

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JoshLeafe said:
my pc isn't recognising my new bluetooth usb dongle.
Hi,
In what respect are you saying this? Is the dongle not getting picked up by Windows at all?
 

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Sorry for the lack of detail, the pc makes the normal noise when I plug it in but in my desktop the bluetooth logo is red, not dececting bluetooth device. The logitech connection software is saying the same.
 

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have you tried uninstalling the old bluetooth installation first?

I'm no bluetooth doctor but I would imagine the dongle has an identity associated with the installation.
 

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Its uninstalled and its still there, I try reinstalling and it still stays, saying nothing found
 

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Okay, when I try to install the logitech software it now says there is already a later version of bluetooth on my computer.

How to I uninstall this?
 
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Hi Josh,

Sorry for slow response, I'm busy with work stuff (boo!) recently.

What about in device manager? Can the dongle be seen in there? If so, uninstall it as a seperate component. It sounds like the dongle driver isn't part of the uninstall for the M/K combo.

If you run MSCONFIG from the command prompt and check the Startup tab, that should tell you where the bluetooth is getting ran from.

There's always the manual uninstall option too. Last resort though. Create restore point; Delete the Logitech folder where you installed to; run Regedit and create a backup; search for 'Logitech' and delete all entries.

I'm away for a few days now, but hopefully someone can help.
 

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Before you replied to that I tried downloading the latest version of the software from Logitech, I installed it and on the connectivity application when you first run the software I got a windows popup saying my Usb device has malfunctioned.

Would you recommend getting a replacement?

Josh
 
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Besides trying it out on another machine, I guess we are running out of options.

Have you bothered contacting Logitech?
 
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