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Bluetooth blocked in Windows 8

Discussion in 'Windows 8' started by almac01, Jan 11, 2013.

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  1. almac01

    almac01 Thread Starter

    Joined:
    Jan 10, 2013
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    I have an ASUS N53SV laptop computer and recently upgraded to Windows 8.
    The built-in bluetooth was working until about a week ago when it stopped.
    This is used by my Logitech 555B mouse so it has left me with only the touchpad.

    I receive this error message:

    The drivers for this device are not installed. (Code 28)
    Access is denied.
    To find a driver for this device, click Update Driver.

    It appears to me that the driver is not getting permission to install the update.
    Windows update finds a new driver but at about 50% the installation fails.
    I have tried uninstalling the driver but this message keeps coming back.

    Hope someone can help
    Regards :confused:
     
  2. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
  3. almac01

    almac01 Thread Starter

    Joined:
    Jan 10, 2013
    Messages:
    2
    Dai,
    I spoke with ASUS service and tried some of their suggestions.
    In the end I started again :(
    I had to go through re-loading Win 7 and set updates to manual then moved to Win 8.
    This stopped Win update from trying to load new drivers then set the bluetooth update to HIDDEN.
    The system has done all other updates and bypassed the bluetooth.
    I emailed Qualcomm about this but have not had a reply.

    Thanks for your advice.
     
  4. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    the normal asus site does not go past win7 drivers

    the link above has win 8 not knowing if you were running 32 or 64x i just gave you the link
     
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