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Bluetooth option not available

Discussion in 'Windows 10' started by jnash, Sep 2, 2018.

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  1. jnash

    jnash Thread Starter

    Joined:
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    I am trying to install a Bluetooth speaker to my windows 10 laptop and cannot find the switch to turn Bluetooth on under Settings/Devices.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 8
    RAM: 16270 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
    Hard Drives: C: 446 GB (396 GB Free); G: 3726 GB (3525 GB Free);
    Motherboard: Dell Inc., 0M9KCM
    Antivirus: Windows Defender, Disabled
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    You said you have a Windows 10 laptop, but the motherboard number (0M9KCM) listed in your log indicates you have a desktop - possibly a Dell OptiPlex 9010.
    What's the model name and exact model number of your Dell?
    What's the exact 7-character "service tag/serial" number on it?

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  3. jnash

    jnash Thread Starter

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    Yes, I do have a Dell OptiPlex 9010, which is the one I sent this message on. I should have used the laptop. My laptop is a Toshiba Satellite L955-S5362 Serial Number is YC242695Q.
     
  4. flavallee

    flavallee Trusted Advisor

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    Toshiba Satellite L955-S5362 Laptop (support site)
    According to its marketing specs, it originally came with Windows 8 64-bit.
    It does not list any device drivers for Windows 10 32/64-bit.
    I also cannot confirm it has a built-in Bluetooth device.

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    Last edited: Sep 3, 2018
  5. jnash

    jnash Thread Starter

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    Thank you very much for your time and energy spent on this.
     
  6. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    You're welcome.

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