Bluetooth option not available

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jnash

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Sep 2, 2018
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I am trying to install a Bluetooth speaker to my windows 10 laptop and cannot find the switch to turn Bluetooth on under Settings/Devices.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 16270 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: 446 GB (396 GB Free); G: 3726 GB (3525 GB Free);
Motherboard: Dell Inc., 0M9KCM
Antivirus: Windows Defender, Disabled
 

flavallee

Frank
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Joined
May 12, 2002
Messages
83,135
You said you have a Windows 10 laptop, but the motherboard number (0M9KCM) listed in your log indicates you have a desktop - possibly a Dell OptiPlex 9010.
What's the model name and exact model number of your Dell?
What's the exact 7-character "service tag/serial" number on it?

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jnash

Thread Starter
Joined
Sep 2, 2018
Messages
3
You said you have a Windows 10 laptop, but the motherboard number (0M9KCM) listed in your log indicates you have a desktop - possibly a Dell OptiPlex 9010.
What's the model name and exact model number of your Dell?
What's the exact 7-character "service tag/serial" number on it?

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Yes, I do have a Dell OptiPlex 9010, which is the one I sent this message on. I should have used the laptop. My laptop is a Toshiba Satellite L955-S5362 Serial Number is YC242695Q.
 

flavallee

Frank
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Joined
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Messages
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Toshiba Satellite L955-S5362 Laptop (support site)
According to its marketing specs, it originally came with Windows 8 64-bit.
It does not list any device drivers for Windows 10 32/64-bit.
I also cannot confirm it has a built-in Bluetooth device.

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Last edited:

jnash

Thread Starter
Joined
Sep 2, 2018
Messages
3
Toshiba Satellite L955-S5362 Laptop (support site)
According to its marketing specs, it originally came with Windows 8 64-bit.
It does not list any device drivers for Windows 10 32/64-bit.
I also cannot confirm it has a built-in Bluetooth device.

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Thank you very much for your time and energy spent on this.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,135
You're welcome.

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