Blurry pictures and Freezing videos!!

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pennybones

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Apr 12, 2010
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Please help! we recently bought a Acer 5335 and when we bought it we was told that it was a good laptop to watch dvds etc on because of the wide screen, but when you go on facebook to view your photos or look at anything with a picture on it appears pixelated + blurry + when you hover the cursor over the picture it says shift+R improves this image but it dosn't work! also when we want to watch videos even if their only a couple of seconds long they take ages to load and then when they finally do they keep freezing all the time :( please help!! :)
 
Joined
Apr 10, 2006
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2,622
Hello Penny, welcome to the Forum :D

Which Operating System is installed on your laptop? This could possibly be Windows XP, Vista or Windows 7.

T.
 
Joined
Mar 25, 2006
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2,450
do you have any picture on your labtop? if so how do they look when you view them? if you watching video on the internet. it could be that the web site is slow or your internet connection is slow. what browser are you using and how do you connect to the internet?
 
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This type of problem is often (but not always) associated with hardware, most commonly a lack of sufficient hardware resources.

The Acer 5335 was supplied with a Celeron processor and between 1GB and 4GB of RAM (volatile memory). At the lower end of the specification this machine was not really powerful enough to run Windows Vista.

If your machine has 1GB of memory and does not have a dedicated video card then you could experience problems with the items that you mention.

Display your system specs on the screen and then take a screenshot. Save the screenshot to a file and attach it to your next post so that we can see exactly what hardware you have. You also need to do what Wilson44512 asked and that is provide details of your Internet connection. If you connect via a wireless connection then you are limited by all the components of your wireless setup. That information is relevant for any streaming video that you view but will not affect any off-line activity.

Of course this may not be the problem, but if we know what the configuration of your hardware is then we will be in a better position to advise.
 
Joined
Apr 15, 2010
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Are you watching movies from DVD or CD? If so, maybe the problem may occur in your video card or your RAM is not sufficient to support it. Video card could also be an issue if the pictures are pix-elated when viewing.

Anyway can you post your laptop specification? Are you experiencing this kind of problem when viewing pictures from your laptop alone or any other external devices?
 
Joined
Aug 8, 2009
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361
I know it is a puny little Celeron running Vista, but even a Acer Aspire atom powered netbook can play Youtube and hulu.com very well. I'd wonder about malware or too many unneeded programs running in background, which can happen when some newbies start downloading everything. Maybe the graphics resolution is set wrong.

If there are no personal files on the PC, I'd be looking at a restore to factory specs to see what happens. Maybe a switch to XP down the road.
 
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