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Boot Device Not Found

Discussion in 'Hardware' started by kgrant13, May 12, 2014.

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  1. kgrant13

    kgrant13 Thread Starter

    May 12, 2014
    Please be patient with me. I am absolutely ignorant when it comes to all things techie.

    I have an HP Pavilion TouchSmart with windows 8. Model number 14-b109wm. Yesterday my laptop was working perfectly. This morning when I tried to turn it on I got a message saying, "Boot device not found. Please install an operating system on your hard disk." I clicked F2 for system diagnostics and ran two tests for the hard drive. The "quick test" said "passed." So I ran the "extensive" test and it said "not installed." I dont know what any of this means or how to fix it. I called HP and the lady barely spoke english. She said the hard drive needs to be re-seated. Again, dont know what that means. The F8 and F12 keys dont work either. Can someone tell me what is wrong with my laptop and how to go about fixing it. I would be happy to supply any other information you may need.
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    Here is the support site for the HP Pavilion TouchSmart 14-b109wm Sleekbook (E0X70UA) 14" laptop - which came with Windows 8 64-bit.

    You should add and save this site in your browser's favorites/bookmarks list so you can readily refer to it when needed.

    Read here and see if it helps you resolve the issue.

  3. crjdriver

    crjdriver Moderator

    Jan 2, 2001
    It is possible she is correct. The very first thing to do is to pull the drive out and reinstall; make sure it is fully seated in the bay. If that does not correct the problem, the drive most likely needs to be replaced.
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