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Boot Device Not Found

Discussion in 'Hardware' started by kgrant13, May 12, 2014.

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  1. kgrant13

    kgrant13 Thread Starter

    Joined:
    May 12, 2014
    Messages:
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    Please be patient with me. I am absolutely ignorant when it comes to all things techie.

    I have an HP Pavilion TouchSmart with windows 8. Model number 14-b109wm. Yesterday my laptop was working perfectly. This morning when I tried to turn it on I got a message saying, "Boot device not found. Please install an operating system on your hard disk." I clicked F2 for system diagnostics and ran two tests for the hard drive. The "quick test" said "passed." So I ran the "extensive" test and it said "not installed." I dont know what any of this means or how to fix it. I called HP and the lady barely spoke english. She said the hard drive needs to be re-seated. Again, dont know what that means. The F8 and F12 keys dont work either. Can someone tell me what is wrong with my laptop and how to go about fixing it. I would be happy to supply any other information you may need.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    First Name:
    Frank
    Here is the support site for the HP Pavilion TouchSmart 14-b109wm Sleekbook (E0X70UA) 14" laptop - which came with Windows 8 64-bit.

    You should add and save this site in your browser's favorites/bookmarks list so you can readily refer to it when needed.

    Read here and see if it helps you resolve the issue.

    ------------------------------------------------------------
     
  3. crjdriver

    crjdriver Moderator

    Joined:
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    38,240
    It is possible she is correct. The very first thing to do is to pull the drive out and reinstall; make sure it is fully seated in the bay. If that does not correct the problem, the drive most likely needs to be replaced.
     
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