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Boot Issue

Discussion in 'Hardware' started by rugman, Apr 22, 2004.

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  1. rugman

    rugman Thread Starter

    Joined:
    Apr 22, 2004
    Messages:
    4
    Running Windows XP Home Edition on a Compaq Presario 5330US, and recently on a cold boot, I get the following message:

    "1720 - SMART Hard Drive detects imminent failure
    Your hard disk drive is detecting an imminent failure. To ensure no data loss, backup contents and replace this hard disk.
    Attribute Failed: # 05

    Initializing Intel (R) Boot Agent Version 4.0.19
    PXE 2.1 Build 083 (WfM) 2.0), RPL V2.73[/COLOR]"

    At the bottom of the boot screen is
    F1 : Boot <F10=Setup> <F12 = Network Service Boot>

    The question is whether this is indeed a hardware failure, or is it a virus corrupting the boot sector of the hard drive.

    I have run Ad Aware V6, run Spybot, and have the logs from Hijack This which are below:

    Logfile of HijackThis v1.97.7
    Scan saved at 10:44:52 PM, on 4/22/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\PackethSvc.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\WINDOWS\System32\TSIRCSRV.EXE
    C:\WINDOWS\TSI32\tsircusr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\Smtray.exe
    C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    C:\Program Files\Common Files\LapLink\Scheduler\LLSCHED.EXE
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
    C:\WINDOWS\System32\hphmon05.exe
    C:\COMPAQ\CPQINET\CPQInet.exe
    C:\Compaq\EAKDRV\EAUSBKBD.EXE
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Common Files\LapLink\Scheduler\LLSCHENG.EXE
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
    C:\Program Files\Microsoft Office\Office10\msoffice.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\Winzip\winzip32.exe
    C:\DOCUME~1\DALER~1.EVA\LOCALS~1\Temp\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=searchfavweb&c=3c01&lc=0409
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.abcnews.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\TSI32\tsircusr.exe
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
    O4 - HKLM\..\Run: [Smapp] Smtray.exe
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [LapLink Scheduler] "C:\Program Files\Common Files\LapLink\Scheduler\LLSCHED.EXE"
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
    O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
    O4 - HKLM\..\Run: [WorkFlo] E:\BrdJmp\WorkFlow.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: ItsDeductible7PopUp.lnk = C:\Program Files\ItsDeductible7\ItsD7.exe
    O4 - Global Startup: ItsDeductiblePopUp.lnk = C:\Program Files\ItsDeductible\ItsDeductible.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O9 - Extra button: Support (HKCU)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    Help will be appreciated!
     
  2. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    I think if you can get that operating system to boot you should run a chkdisk and if still under warranty then contact the place where you purchased it. Its telling you that the hard drive is failing.
     
  3. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
  4. rugman

    rugman Thread Starter

    Joined:
    Apr 22, 2004
    Messages:
    4
    Haven't run chkdsk, but it is for sure no longer under warrenty. I can get it to boot, so I'll run chkdsk and see what happens...
     
  5. rugman

    rugman Thread Starter

    Joined:
    Apr 22, 2004
    Messages:
    4
    chkdsk made some corrections, but still have the problem. The advisory that you pointed to indicates that this is a false problem. Not sure that I have the skills to upgrade the firmware...perhaps will try this weekend.
     
  6. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
  7. rugman

    rugman Thread Starter

    Joined:
    Apr 22, 2004
    Messages:
    4
    OK, mobo. I will try this on Saturday. Thanks so much for the wicked quick response!
     
  8. supperonion

    supperonion

    Joined:
    Apr 23, 2004
    Messages:
    8
    just boot your system with WinXP disc and choose the option of recovery. that will work, otherwise format your HD and reinstall your Window again.
     
  9. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    of what benefit do you think reformatting will accomplish ?
     
  10. supperonion

    supperonion

    Joined:
    Apr 23, 2004
    Messages:
    8
    it seem like your somefile on your HD is damaged, format the HD is the best to correct the problem
     
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