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"BOOTMGR IS MISSING""PRESS Ctrl+Alt+Del to restart"

Discussion in 'Windows XP' started by sam_123, Jun 10, 2013.

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  1. sam_123

    sam_123 Thread Starter

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    Hello,
    I really need your help. I have exams coming up soon so need to get back on my computer as soon as possible. I have a notebook with windows XP. The model is Compaq mini CQ10-400.

    When I switch the notebook on it displays the "BOOTMGR IS MISSING"... message. I cannot get on my computer passed that screen, apart from when I press escape after pressing Ctrl, Alt, Del. It gives me 4 options ... " F1 system information, F2 system diagnostics, F9 boot device options, F10 BIOS setup."

    There is no disc drive so what should I do, and what is the easiest way to fix this issue.

    Thanks in advance.
     
  2. Bianko

    Bianko

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    Insert your XP CD or take one from your friends
    Restart your PC and choose to start from CD and wait it loads all the stuff.
    Choose to restore with recovery console (It would be 'R' key)
    When you are able to type something type "fixmbr" (don't remember if it asks for a confirmation anyway in the case confirm your choice).
    Now type fixboot and confirm by answering "Y"
    Reboot the pc.

    Hope it helps, bye
     
  3. sam_123

    sam_123 Thread Starter

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    Hi, thanks for the response.

    I do not have a disc drive to put any CD in, so I cannot fix it that way.

    Any further advice would be welcomed.
     
  4. flavallee

    flavallee Trusted Advisor

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    The Compaq Mini CQ10 series netbook has several models, so we need to determine which one you have.

    There will be a sticker on it that has a product number(P/N) and/or model number(M/N).

    Advise us what that number(s) is.

    ---------------------------------------------------------

    Because of its small size, a netbook doesn't have a built-in CD/DVD drive like a laptop or desktop does.

    You need to buy an external model that connects to the netbook's USB port.

    ---------------------------------------------------------
     
  5. Mark1956

    Mark1956 Malware Specialist

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    Will it boot into Safe Mode, start tapping the F8 key as soon as you switch it on, a menu should appear, use the arrow keys on your keyboard to highlight Safe Mode with Networking and hit the Enter key.

    If that works your top priority is to back up all your important files to an external hard drive.

    Let me know how it goes, we can try a few things in Safe Mode that may get it going again.
     
  6. sam_123

    sam_123 Thread Starter

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    Hi,
    It is a Compaq mini CQ10-400

    PRODUCT NUMBER : WR255EA#ABU
     
  7. sam_123

    sam_123 Thread Starter

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    Hi, I've tried F8 several times but it has no effect. It just keeps going straight to the black screen with "BOOTMGR is missing, press Ctrl+Alt+Del to restart"
     
  8. Mark1956

    Mark1956 Malware Specialist

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    With F8 not working we are stuck, the only way I know of getting into the system with no Safe Mode available is with a boot disc and for that you will need a USB CD drive.

    Have you run the System Diagnostics, if not it would be a good idea so we can at least check to see if this problem is hardware related, run the Memory and Hard Drive tests.
     
  9. flavallee

    flavallee Trusted Advisor

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    Here is the support and downloads site for the Compaq Mini CQ10-400SA (WR255EA) netbook.

    You might want to add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    The "Solve a problem - System Recovery/Backup/Restore" section may be helpful to you.

    -----------------------------------------------------
     
  10. sam_123

    sam_123 Thread Starter

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    I have run all these tests and it keeps telling me that it has passed the tests.
     
  11. Mark1956

    Mark1956 Malware Specialist

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    That is an encouraging result. If you can get hold of a USB CD drive we should be able to fix it, without one we can't make any progress. You would also need access to another PC to burn a CD and a blank CD.

    USB CD drives are not expensive, but if money is tight then you could use a CD drive from a desktop PC, or may be borrow a friends if you don't have one available. You would need to remove the drive from the PC and then get a USB hard drive adapter which should only cost about €10 to €12. This is what you need: USB hard drive adapter
     
  12. sam_123

    sam_123 Thread Starter

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    Where would I get the required CD or the data to download to a CD which would allow me to fix this issue?
     
  13. Mark1956

    Mark1956 Malware Specialist

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    This will give you access to the Recovery Console:




    • Please download ARCDC from Artellos.com.
    • Double click ARCDC.exe
    • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
      ( Replace "Windows Professional SP2 & SP3" with the OS required. <<< IMPORTANT)
    • You will be prompted with a Terms of Use by Microsoft, please accept.
    • You will see a few dos screens flash by, this is normal.
    • Next you will be able to choose to add extra files. Select the Default Files.
    • The last window will allow you to burn the disk using BurnCDCC
    • The ISO file will be found on your desktop.


    Before attempting any repairs I would recommend you follow this first to save all your valuable data to CD/DVD's: Ubuntu Live CD to back up files from your dead Windows
     
  14. sam_123

    sam_123 Thread Starter

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    How do you find out what xp service pack you have (1,2,3)? I can't get onto the computer past the error screen so can't find out via control panel. Any other way?
     
  15. Mark1956

    Mark1956 Malware Specialist

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    As long as you had not disabled Windows Update it will be on SP3.
     
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