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Both download and upload speed of wifi are 0 mbps

Discussion in 'Networking' started by PleaseAnswerMe, May 19, 2017 at 8:57 AM.

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  1. PleaseAnswerMe

    PleaseAnswerMe Thread Starter

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    Hi can someone help me how to fix this? I'm using TP-Link wifi WR940N V2... Their page won't help me because they can't even open the inbox...

    Can someone help me how to fix if both Download and Upload speed are 0?
     
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  3. TerryNet

    TerryNet Terry Moderator

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    With what device(s) are you getting this result?

    Is this result with both wireless and ethernet connections?
     
  4. PleaseAnswerMe

    PleaseAnswerMe Thread Starter

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    When I use my desktop I can't open a single site including in the devices
     

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    Last edited: May 19, 2017 at 9:02 PM
  5. TerryNet

    TerryNet Terry Moderator

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    Any chance of, even temporarily, trying another device with your router?

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after the command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  6. PleaseAnswerMe

    PleaseAnswerMe Thread Starter

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    Here it is
     

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  7. TerryNet

    TerryNet Terry Moderator

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    Seems to have an ethernet connection to a router. Try these tests (same technique as for the ipconfig /all).

    ping 192,.168.2.104

    ping 192.168.2.1

    ping 8.8.4.4

    ping yahoo.com
     
  8. PleaseAnswerMe

    PleaseAnswerMe Thread Starter

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    192.168.2.105(the Ip preferred IP for desktop)= sent=4 received=4 lost=0%
    Minimum=0ms maximum=0ms Average =0ms
    192.168.2.1 the same as the first ping

    8.8.4.4
    Request timeout X2
    Bytes=32 time=72ms TTL=49
    Bytes=32 time=193ms TTL=49
    Sent=4 receive=2 lost=2
    Approximate round trip times in ms
    Minimum=77ms maximum=163ms Average=120ms

    Yahoo.com
    Bytes=32 time=214ms TTL=46
    Bytes=32 time=231ms TTL=46
    Request tikeout X2
    Sent=4 received=2 lost=2
    Approximate round trip times per ms
    Minimum=214 maximum=231 average=222
     
  9. TerryNet

    TerryNet Terry Moderator

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    Results are somewhat strange.

    Problem could be with the router, the modem, or your internet service. See what happens with a connection directly to the modem. Remember to power cycle the modem when changing the device connected to it.
     
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