Brand new computer hard shut down after 5 minutes

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c0w60y

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Joined
Mar 17, 2007
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6
I just purchased a brand new CyberpowerPC Gamer Ultra GUA4500BH Desktop Computer online. I received it today, but after running for the first 20 minutes, mainly downloading programs, it does a hard shut down.

The AMD FX-6300 6-Core processor runs at a temp of 87 C according to SPECCY.
The only thing I did to the computer was install a second hard drive from my old system, for easier transfer of data.

Any ideas? Is it the processor or something else. Running win 10.
 

metallica5456

Andrew
Trusted Advisor
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Apr 1, 2013
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10,340
Either the cpu had got loose or was incorrectly installed. You will need to reapply the thermal compound and redo the mounting of the hsf.
 
Joined
Dec 22, 2008
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57
You probably should return it if you can. Since you opened the case to install the second hard drive, not sure if that will void any warrantee.
 
Joined
Jan 7, 2014
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2,638
Max temp for AMD FX-6300 is 71C , heat sink not installed properly or wrong heat sink, Need to return it while under warranty.
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
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10,340
Yes lynx
Has even better point...seeing as it's new it's under warranty and you should have the store fix it
 
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