Brand New Laptop - POS Windows 8.1 -

This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.


Thread Starter
Jan 25, 2015
Hi everyone. Thanks for taking the time. As a 9 year Windows user I just am left disgusted and disappointed after finally getting an otherwise great new laptop and discovering that these updates that are all waiting for you once you get going do little more than throw your machine into a boot loop, from which there is essentially no escape.*

I've researched this endlessly this morning and no one really has a definitive fix for this. I'm sure it's one or two specific updates in the pack (thinking KB2933809, KB2919355) that are marring the installation, but whatever the case, I am unable to boot into safe mode (yes, I followed all the prompts and did it correctly, it simply restarts back into the error message, I.e. safe mode is not responsive) to carry out any of the procceses stated online, and am left with only a factory reset option to once again try my hand.*

It's actually resetting now to factory, from essentially factory settings, and is taking ungodly long. I based.that previous statement on executing factory resets on many a device over many diff versions of windows over the better part of ten years.

I have chronic pain in my fingers and so I have to stop typing right there since this is on my smartphone and hurts tremendously to do.*

If any good soul out there can assist me, please:

Thank you for reading my querey.


Machine: Lenovo G50-45
OS: 8.1
Purchase date at Best Buy: Jan 23, pc works fine otherwise, once updates are Dl'ed and then system is rebooted, the installation freezes with this message:

We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

P.S. I will absolutely post the fix (if I can find one) on the forum to help anyone else who freshly buys a new laptop only to basically has the OS bug out and disable the functionality. Unreal.
Apr 10, 2006
Hi Windows Hater, welcome to the TSG Forums....:D

It is easy to understand your frustration, annoyance and other less printable feelings towards everything computing... I've been there, got many a T-shirt with that logo on it.

There are two things that I can share with you right up front.

1. Lenovo

My experiences with Lenovo has mainly been positive. When I have had a less-than-positive experience, they have immediately and unreservedly "sorted the problem". 1st-line support is rather inexperienced, but once you move on to 2nd-line support the support personnel are knowledgeable and very helpful and respond promptly to email correspondence.

2. W8.1

I have supported Windows OS's since W95 and I can absolutely assure you that W8.1 is the best, most accomplished and most professional OS yet produced by Redmond.

So what should you do to fix your problem...? Contact Lenovo and let them sort it out for you - which they will do. As a customer of theirs, there is absolutely no reason why you should have to sort out a computer that is still under warranty.



Mar 23, 2005
I removed your phone number. We only help through the open forum here.

It may, or may not, be more convenient to start with Best Buy support.

If you are going to keep working the issue yourself try just doing a subset of the updates until you find the one(s) causing the problem.
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online