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Brand New PC won't connect to monitor

Discussion in 'Hardware' started by thawout, Jul 11, 2018.

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  1. thawout

    thawout Thread Starter

    Joined:
    Jul 11, 2018
    Messages:
    6
    My first ever gaming pc finally came in the mail today after waiting approx 2 weeks after ordering and I was excited to hop on and get set up. When I connected the PC to my monitor, it had no signal. I tried using VGA and HDMI. I've tried taking the GPU out the PC and putting it back in. I've called the company's customer support and went through the process of trying to fix the problem for about 2 hours or so. Nothing has worked. What I would really hate to have happened is me shipping the PC back and having them call me back saying it worked for them or a cable was just loose. I want to be able to fix it right now if possible because I really don't want to spend another week waiting.
    I'd appreciate any and all the help I could get.
    Thanks
     
  2. larryh10000

    larryh10000

    Joined:
    Oct 23, 2007
    Messages:
    800
    I'd send it back.
     
  3. thawout

    thawout Thread Starter

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    Jul 11, 2018
    Messages:
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    I wanna try some more options before sending it back
     
  4. larryh10000

    larryh10000

    Joined:
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    Messages:
    800
    Be sure you don't do something that will void your warranty.
     
  5. thawout

    thawout Thread Starter

    Joined:
    Jul 11, 2018
    Messages:
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    Yea true
     
  6. replay

    replay

    Joined:
    Aug 12, 2003
    Messages:
    5,289
    Go thru all the cable/plug connections inside the tower and make sure they are snug
     
  7. larryh10000

    larryh10000

    Joined:
    Oct 23, 2007
    Messages:
    800
    I feel so bad for you - know how hard it is waiting a new machine to arrive and not have things working right. I ordered a Dell one time ( it was loaded ) and when it arrived I discovered the CD/DVD play could not be recognized. Dell walked me through tons of stuff be couldn't get the computer to recognize the drive. Dell finally sent a technician to my house with a new CD/DVD play (after waiting about a week) he installed it and nothing. The technician that installed the new CD/DVD player even got on the phone with a Dell technician and told them that he was sure the the Windows image that was burned on during was a bad image. The technician and the Dell tech got into a bit of a fight on the phone and the tech hung up on him. The tech that was sent out to my house recommended that I return it for a replacement or refund. After lots of fighting I just went out a bought a USB DVD player. I should have listened and sent it back as I had nothing but trouble with that computer.
    Now I can't say that will be the same in your case but it can take a bit of the fun out of it. I hope they get everything going for you, lots of very smart people on this site - hoping they can get you up and running (y)
     
  8. thawout

    thawout Thread Starter

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    i have
     
  9. thawout

    thawout Thread Starter

    Joined:
    Jul 11, 2018
    Messages:
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    yea it sucks
     
  10. kenbok51

    kenbok51

    Joined:
    May 31, 2011
    Messages:
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    Something you should be aware of is often when you purchase a PC from a company that sends you an item that was previously returned by someone else, they often don't even take the time to test them but just resell them and let you do the testing for them. Its possible they sent you a previously returned item without even testing it before sending it to you. That's one reason it more convenient, if not more expensive, to buy from a mom and pop or brick and mortor store where you can drive the thing in to be replaced rather than go through the heck on earth RMA process.
     
  11. thawout

    thawout Thread Starter

    Joined:
    Jul 11, 2018
    Messages:
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    Yea. Too late for that though... I'm just gonna send it back
     
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