brand new phone exhibiting signs of malware. please help!

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

solaris9123

Thread Starter
Joined
Nov 26, 2014
Messages
29
I am running Android 4.4.4 on a brand new Motorola Moto G that I just bought a week ago.

After unboxing it, copying my files and info to it and familiarizing myself with it; it is now behaving like it has a virus!
Apps are closing by themselves, the phone has already frozen/ restarted once, and it seems to be getting progressively worse. What is the problem?
First the music player started pausing by itself and the music player app closed. Then my SMS app was open, and was in the middle of composing a message when the SMS window closed by itself.
There were no error messages, no low memory warning, it just closed and returned to the home screen.

My phone is a Moto G, XT1028 (falcon, Verizon)
Android 4.4.4 KitKat
 

TonyB25

Banned
Joined
Dec 31, 1969
Messages
2,540
Take it back and get a replacement. There's not much malware on Android.
 

vembutech

Banned
Joined
Feb 9, 2015
Messages
168
Try with factory reset then see or try with scaning if not then go for replacement.
 
Joined
Mar 20, 2015
Messages
5
there are various antivirus apps in the playstore. If that does not help try a factory reset.this should solve your problem.if you are still facing the problem after trying the methods go to dealer from whome you purchased the device.
One more thing you can try is make sure that the files u copied to the device do not have any virus.scan them before you transfer them to ur device.
your device can also be affected by the virus if u connected it to an infected computer.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top