1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

broadband device not detected

Discussion in 'Networking' started by tiregirl, Dec 12, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. tiregirl

    tiregirl Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    13
    i have a home computer. windows xp. i have a virgin mobile broadband chip that i have always been able to plug n to the usb slot on bck of computer and it pulls up the internet with no problems. i tried to get on the internet and it keeps telling me that the device isnt detected. i troubleshot,lol. and windows tells me to go to control panel, network connections, LAN or high-speed internet, the problem is i only see 3 g and local internet connection, please help me!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,413
    First Name:
    Wayne
    with the USB device connected can we see a device manager screen shot

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
    if not then

    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
    ------------------------------------------------------------------------
     
  3. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
    How are you connecting now?
    Do you have any other way to hook the problem computer to the internet? Ethernet, maybe?
    Access to another computer with a working internet connection?


    3 g should be the VM broadband connection, local internet is usually an ethrenet card.

    Right click on the 3 g connection and click Repair in the popup window to see if Windows can fix it or give you an error message.

    Open Device Manager:
    If you have My Computer on your desktop right click on it, or click Start, then right click My Computer.
    In the popup list click Manage.
    In the left pane of the window, click Device Manager under System Tools.
    Click the + next to Network Adapters to expand that list.
    What items are listed? Any yellow circles/triangles with an "!" next to them?
    Also check to see if there are any yellow markers for other items in the Device Manager.

    You can make screenshots to post here instead of typing everything..
    To make and save a picture of the present screen
    Hold the Alt key down and hit the PrintScreen key.
    Open Paint (under Accessories) and click Edit, Paste.
    Click file, Save and save the picture to My Pictures as a .jpeg image.
    If the computer doesn't have an internet connection, save to a USB drive.

    To upload it to the forum, open the full reply (Advanced) window and use the paperclip (Manage Attachments button) at top of window. In the small window click the browse button and go to where you saved the screenshot and click on that file. Then click on the Upload button to attach the file.

    Would also like to see the results on an ipconfig /all command.

    Open a command prompt window, Start, Run, type cmd in the box then click OK.
    Type ipconfig /all and hit enter.
    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.
    If you don't have a working connection, you can save (paste) into a text file using NotePad or WordPad, then transfer the the text file to another computer with a working internet connection for posting later.
     
  4. tiregirl

    tiregirl Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    13
    couldn't pull up the paint app. but under NETWORK ADAPTORS: was this... asustek/broadcom 440x10/100 intergrated controller
     
  5. tiregirl

    tiregirl Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    13
    there yellow question marks in OTHER DEVICES: ETHERNET CONTROLLER
    , MASS STORAGE CONT. MULTI media AUDIO CONTROLLER, unknown device, i have internet accsess next door to me. running back and forth,lol
     
  6. tiregirl

    tiregirl Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    13
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Christopher>ipconfig/all
    Windows IP Configuration
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Christopher>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : christop-02de55
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : Yes
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : ASUSTeK/Broadcom 440x 10/100 Integra
    ted Controller
    Physical Address. . . . . . . . . : 00-E0-18-ED-9D-EE
     
  7. tiregirl

    tiregirl Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    13
    results to ipconfig/all command
     
  8. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    It's not detecting your USB wireless broadband modem. Did you reinstall the drivers for it? Delete it from Device Manager while it's connected?
     
  9. tiregirl

    tiregirl Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    13
    i didnt have it in then should i plug in and try again?
     
  10. tiregirl

    tiregirl Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    13
    i cant get on internet from that computer. cant install drivers can i?
     
  11. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
    Is it the Ovation MC760? Reinstalling might work

    Didn't have it plugged in when you checked Device Manager or ran the ipconfig /all?

    You might be able to reinstall.

    Did some checking and found this discussion at DSLReports on drivers and software for the Ovation MC760.
    http://www.dslreports.com/forum/r24750800-Virgin-Mobile-MC760-Software-Drivers-Needed

    Said the drivers and software are located at Noveltel in the LiteAuto,zip file here.
    http://www.novatelwireless.com/content/files/VMU/

    This might work.
    Download and save the zip file folder to a USB drive using another computer.
    Copy the zip file folder on your computer"s desktop..
    With the adapter plugged in, right click on the folder and select Extract.
    This will create another folder with the extracted files.
    Go into the folder with the extracted files and click LiteAuto. exe.
     
  12. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Yes, you can. You're on the internet now if you're able to post here. Download the drivers, save them to a USB flash drive, and install them on the other computer.
     
  13. tiregirl

    tiregirl Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    13
    thank u , will try today and let u know!
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1030931

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice