1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Broken DVD graphics

Discussion in 'Multimedia' started by katkatkat, Jan 15, 2009.

Thread Status:
Not open for further replies.
  1. katkatkat

    katkatkat Thread Starter

    Aug 7, 2007
    Hi, I was wondering if anyone could help me.

    I've recieved a interactive multimedia DVD from the Open University for a course I'm about to start. As far as I can tell, it opens it's own program but it needs Quicktime and Adobe Flash to run it. The program opens fine but then graphics and videos within it are broken (only half displayed or not displayed at all, videos freeze or won't play etc).

    I've contacted the OU tech support but have had no look in fixing the problem. (I use vista 32 bit home edition).

    To date I have:
    • updated graphics drivers
    • completely unistalled and reinstalled new copies of quicktime and adobe (several times)
    • Set the program to run as compatable with Windows XP SP2 and as administrater
    • Checked there are no other programs using up large amounts of my CPU
    • changed graphics card and drivers
    • installed a vista codecs package
    • ran DirectX diagnostic tool
    • and finally as a last attempt I have formatted my c: drive and done a reinstalled windows

    None of the above seem to have made any difference to the broken graphics. I know it's not just a faulty DVD as I've tried two.

    I realise I probably won't be able to get any help as I can't tell you what the program it runs is but even if anyone could suggest what could have caused this problem (that wouldn't be fixed by changing the graphics card or formatting/reinstalling windows) that would be really helpful as my course relies on this DVD working.
  2. DaBeers


    Oct 30, 2008
    THis is not an issue of program, so you will get an answer. I believe it's an issue of Codex..

    Search around for 'Vista Sound Codex Pack'. It will install more potential problems, take note. However, it will fix most and put you into a position to 'work around ' problems, instead of setteling for them.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/790748

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice