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Broken Sony LCD Screen - my fault?

Discussion in 'Hardware' started by Andreas2011, Dec 13, 2011.

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  1. Andreas2011

    Andreas2011 Thread Starter

    Joined:
    Dec 13, 2011
    Messages:
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    Dear all,

    My 8 months old Sony Vaio Z laptop is broken. The screen has gone completely black.

    Sony says it my own fault and won't let the warrenty cover it. They says it coursed by a "fysical damage". But it happened while I was sitting in the couch opening the computer, which I think is normal use.

    I think the enclosed images (provided by Sony) supports my case, showing that the damage happened in the lover corner of the screen exactly where you normally open / adjust the screen with your thumbs.

    What do you think?

    Thanks,

    Andreas
     

    Attached Files:

  2. SimonE1

    SimonE1

    Joined:
    Sep 21, 2010
    Messages:
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    To be honest it looks like you've pressed the screen to hard or put some weight on it. That can't happen from day to day use really.
     
  3. valis

    valis Moderator

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    Messages:
    77,773
    bottom line, it's up to the mfg to make that call. If they say it falls outside of the warranty limitations, then there isn't a lot you can do except talk to them.
     
  4. Triple6

    Triple6 Moderator

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    Messages:
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    First Name:
    Rob
    That definitely would not happen under normal use, I could see that happening if the laptop was opened at an awkward angle or if the hinges were damaged - which if true should have been addressed earlier. It'll be hard to justify that a crack in an LCD happened during normal use.
     
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