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Broken Sony LCD Screen - my fault?

Discussion in 'Hardware' started by Andreas2011, Dec 13, 2011.

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  1. Andreas2011

    Andreas2011 Thread Starter

    Dec 13, 2011
    Dear all,

    My 8 months old Sony Vaio Z laptop is broken. The screen has gone completely black.

    Sony says it my own fault and won't let the warrenty cover it. They says it coursed by a "fysical damage". But it happened while I was sitting in the couch opening the computer, which I think is normal use.

    I think the enclosed images (provided by Sony) supports my case, showing that the damage happened in the lover corner of the screen exactly where you normally open / adjust the screen with your thumbs.

    What do you think?



    Attached Files:

  2. SimonE1


    Sep 21, 2010
    To be honest it looks like you've pressed the screen to hard or put some weight on it. That can't happen from day to day use really.
  3. valis

    valis Moderator

    Sep 24, 2004
    bottom line, it's up to the mfg to make that call. If they say it falls outside of the warranty limitations, then there isn't a lot you can do except talk to them.
  4. Triple6

    Triple6 Moderator

    Dec 26, 2002
    First Name:
    That definitely would not happen under normal use, I could see that happening if the laptop was opened at an awkward angle or if the hinges were damaged - which if true should have been addressed earlier. It'll be hard to justify that a crack in an LCD happened during normal use.
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