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Brother HL5040 won't print

Discussion in 'Hardware' started by Yvonnew, Jul 8, 2018.

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  1. Yvonnew

    Yvonnew Thread Starter

    Joined:
    Jul 8, 2018
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    I've had it since new and never had a problem with it- I moved from one room to another last week and now it won't print. It is always run from either USB 1 or 2 ports on my laptop. When trying to print a test page from the laptop, it says that it is "sent to printer" but nothing prints. I tried both USB ports with my mouse and both are fine.
    I checked and swapped the USB cables, uninstalled the drivers and reinstalled from CD. Also uninstalled it from the programs menu.
    The laptop - when the printer is first connected recognises the printer and wants to install the drivers. So cable is OK.
    Original instruction manual said - disconnect from computer, when the printer lights stop flashing press GO and it will print a test page. Didn't work, so that takes out the laptop out of the equation.
    I've checked the cartridge, paper all fine.
    Any other suggestions - other than call a printer technician - which are few a far between in this area.
    Thanks.
     
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