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Solved brother install printer not found

Discussion in 'Hardware' started by odehart, Feb 13, 2020.

  1. odehart

    odehart Thread Starter

    Joined:
    Nov 27, 2009
    Messages:
    51
    Here I go again. I asked this before and the problem was solved. However I installed a new and upgraded mobo and cpu. The printer will not install now. For general safety I reinstalled W10 and all my programs. I downloaded and ran the Brother drivers setup.exe. All I get is "machine not found". This is so even though after running setup.exe the Brother mfc-j895dw printer appears in Devices and Printers each time I attempt the install though I remove that device each time. I even tried the previously failed cd install just in case but it still fails. Setup.exe runs and decompresses all the files into a folder Install which contains setup.exe. I deleted that folder and the driver download and tried running setup several times to no avail. I deleted the downloaded file, the Install folder, and the printer from Devices and Printers before attempting each reinstall. I disconnect the Brother from everything before starting setup and only reconnect it when installation says to reconnect. I also set the printer as the default printer each time to no avail.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: AMD Ryzen 3 3200G with Radeon Vega Graphics, AMD64 Family 23 Model 24 Stepping 1
    Processor Count: 4
    RAM: 16310 Mb
    Graphics Card: NVIDIA GeForce GT 710, 1024 Mb
    Hard Drives: C: 111 GB (64 GB Free); H: 465 GB (369 GB Free); I: 931 GB (817 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., ROG STRIX B450-F GAMING
    Antivirus: Avast Antivirus, Enabled and Updated
     
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