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Brother MFC-420cn all in one printer problem

Discussion in 'Hardware' started by pbee, Dec 6, 2008.

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  1. pbee

    pbee Thread Starter

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    Nov 14, 2008
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    My Brother MFC-420cn has an error message that says "Unable to Clean". As a result, it won't print, fax, scan, etc. I've tried everything I can, but nothing has worked, and the Brother documentation is insufficient. What can I do to either get it to clean, ir override the cleaning function?
     
  2. Megabite

    Megabite

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    Is this a new printer and has it worked before?
     
  3. pbee

    pbee Thread Starter

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    Yes, it's at least 4 yrs. old -- I printed something yesterday, and it was fine...this morning it had the error message.
     
  4. Gnomad

    Gnomad

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    Oct 3, 2007
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    That error message either points to a hardware problem or a paper jam or something stuck inside. Also you can try to disconnect from power source for a couple of minutes and see if it clears the error message.
     
  5. pbee

    pbee Thread Starter

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    Nothing is jammed (I checked everywhere), and I disconnected for 20 minutes, but that didn't help either. Does that mean it's a hardware problem, and if so, is there anything I can do?
     
  6. jazz3000

    jazz3000

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    Did you try a new install? Did you check the cables? Jazz
     
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