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Brother MFC 7820n wont copy, scan

Discussion in 'Hardware' started by nealcook, Feb 24, 2011.

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  1. nealcook

    nealcook Thread Starter

    Joined:
    Feb 24, 2011
    Messages:
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    Interesting problem, my MFC 7820n suddenly decided that it would take 10 minutes to scan a black and white page in 100 dpi resolution where it used to only take 10 seconds. Also, when trying to make a copy, it takes an absurd long time and then only copys 3/4 of the page.

    If I unplug the network cable, the copy function works perfectly. If I send documents to print, no problem. So it would seem that the network function of the scanner is messing with the copy function??? Any ideas on how to remedy this? I've talked with Brother support for 1.5 hours, they say take it to a repair person. The network settings are set correctly (per Brother) and so I don't know what to do next.

    Operating system is Windows XP Home, but I doubt that it matters since when the network plug is pulled it copies fine.
     
  2. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    37,980
    My guess is that the nic port on the printer died. From what I can tell, that printer is 6yrs old. Nothing lasts forever and the price of MF printers is pretty cheap now. I just bought an epson top of the line MF printer, scanner, fax that works perfectly for all of $179 at the egg.

    Getting yours repaired is going to cost at least that much IF you can get repair parts.
     
  3. nealcook

    nealcook Thread Starter

    Joined:
    Feb 24, 2011
    Messages:
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    I took the unit home and hooked it up to my home network, set the IP address accordingly, and it works fine. I'm taking my home unit (also a 7820n) back to the office to see if it works. My suspicion now is that someone changed something on the office network while I was away. I did notice the IP on my computer had changed from 192.168.20.250 to 192.168.1.250. I'll keep you posted.
     
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