dolfinwriter
Thread Starter
- Joined
- Aug 1, 2004
- Messages
- 45
I have had a MFC4800 for over a year, and it has worked fine scanning and printing until now. I'm trying to scan a bunch of old IRA statements and other papers to burn to a CD so I can purge and shred the papers. I've had a problem with it for a couple of days now, which seems now to be a problem in the printer/scanner unit itself.
When I click Scan, I get this message, "Unable to communicate with Twain device."
Or it says "1 page scanned" without doing anything at all.
I'm running WinXP and a USB connector. I've powered it off and on numerous times. I've uninstalled and reinstalled both the printer and Paperport (Ver. 9.0) a couple of times, including using Brother's uninstall utility for this device, and Scansoft's uninstall utility for PaperPort.
I scoured the registry for and deleted every entry relating to the device and to PaperPort.
I thought maybe someone had pinched the USB cable just one too many times (long story), so I replaced it, to no avail. I've tried three different (new) cables with no change in behavior.
I do have one question about cables--is there any type of special USB cable for these devices as there are parallel cables for printers?
I tried connecting the USB cable to a case rear USB port instead of the front port. Same thing.
I tried connecting it to my work laptop (also running WinXP and Paperport 9.0), instead of the desktop PC. Same thing.
I'm at a loss and would appreciate any suggestions.
When I click Scan, I get this message, "Unable to communicate with Twain device."
Or it says "1 page scanned" without doing anything at all.
I'm running WinXP and a USB connector. I've powered it off and on numerous times. I've uninstalled and reinstalled both the printer and Paperport (Ver. 9.0) a couple of times, including using Brother's uninstall utility for this device, and Scansoft's uninstall utility for PaperPort.
I scoured the registry for and deleted every entry relating to the device and to PaperPort.
I thought maybe someone had pinched the USB cable just one too many times (long story), so I replaced it, to no avail. I've tried three different (new) cables with no change in behavior.
I do have one question about cables--is there any type of special USB cable for these devices as there are parallel cables for printers?
I tried connecting the USB cable to a case rear USB port instead of the front port. Same thing.
I tried connecting it to my work laptop (also running WinXP and Paperport 9.0), instead of the desktop PC. Same thing.
I'm at a loss and would appreciate any suggestions.