Greetings,
About a month a program called HP Support Assistant showed a long list of updates that needed to be installed on my HP laptop so I let the various updates install. There was at least 15 or so updates that ran. After the updates my laptop could no longer print to my Brother MFC-7860DW printer. I went to the Brother site and it said to uninstall and reinstall the Brother printer drivers. I was able to get the drivers to uninstall but when I try to reinstall the drivers it just sits there and does nothing. The 'Brother Printing Device Installation' Box appears and tells me to plug the printer into the computer and turn on the printer and wait for the installation process to continue but nothing ever happens. Below is the info on my laptop. Thanks for any help/advice you can provide.
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, Intel64 Family 6 Model 142 Stepping 9
Processor Count: 4
RAM: 12204 Mb
Graphics Card: Intel(R) HD Graphics 620, 1024 Mb
Hard Drives: C: 916 GB (764 GB Free); D: 13 GB (1 GB Free);
Motherboard: HP, 832A
Antivirus: Norton Internet Security, Enabled and Updated
About a month a program called HP Support Assistant showed a long list of updates that needed to be installed on my HP laptop so I let the various updates install. There was at least 15 or so updates that ran. After the updates my laptop could no longer print to my Brother MFC-7860DW printer. I went to the Brother site and it said to uninstall and reinstall the Brother printer drivers. I was able to get the drivers to uninstall but when I try to reinstall the drivers it just sits there and does nothing. The 'Brother Printing Device Installation' Box appears and tells me to plug the printer into the computer and turn on the printer and wait for the installation process to continue but nothing ever happens. Below is the info on my laptop. Thanks for any help/advice you can provide.
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, Intel64 Family 6 Model 142 Stepping 9
Processor Count: 4
RAM: 12204 Mb
Graphics Card: Intel(R) HD Graphics 620, 1024 Mb
Hard Drives: C: 916 GB (764 GB Free); D: 13 GB (1 GB Free);
Motherboard: HP, 832A
Antivirus: Norton Internet Security, Enabled and Updated