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Brother Printer Proxy Error Message

Discussion in 'Hardware' started by Seanagretch, May 31, 2019.

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  1. Seanagretch

    Seanagretch Thread Starter

    Joined:
    May 31, 2019
    Messages:
    2
    I got a new brother ink tank MFC-J995DW XL printer recently after updating my very old HP all-in-one. Setup went without a hitch, until I tried to update my firmware. When I try, I receive the following message after I select the “Check for new firmware” button:
    “Check for update errors
    Failed to connect.
    Check your internet connection and that you are not accessing it through a proxy server.”
    I am 100% connected to the internet (especially since I can’t adjust my printer’s advanced settings without it being online anyways), so that’s not the issue. To my knowledge, I am not using a proxy server, either, unless there’s something I don’t understand. I am only slightly tech savvy. I was having issues with my xfinity modem/router being in bridge mode, yet seeming to interfere with my Eeros mesh system, so I thought it may be related. I went and purchased a Motorola cable modem and attached it to my Eeros, connected easily to my WiFi as before, and attempted to update the firmware again, but I still received the same error message. I even hard-wired the printer with a cat6 Ethernet cable directly to my modem and I am still getting the same message. I’m about ready to return this printer, but I don’t want to since the features are exactly what I wanted, but the software and accessibility absolutely sucks compared to hp.
    Any help at all would be appreciated!
     

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  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,508
    First Name:
    Jim
    Honestly, unless you know that there is a new firmware AND it resolves a problem which you are having with the printer, I would not update. "Don't fix what isn't broken" applies here (and to computers in general). You can have a system running fine for ages, then decide that you want to make sure you have all the newest drivers installed.....then spend hours trying to get the computer to work right again.

    As to your actual problem, the computer isn't able to reach the server to check for updates. This could be an issue in the config, your network, or the server could be down or no longer exists.
     
  3. Seanagretch

    Seanagretch Thread Starter

    Joined:
    May 31, 2019
    Messages:
    2
    Thanks for prompt the Oddba11. I appreciate the feedback.
     
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